Back Office Medical Assistant-Travel Team (Beaumont/Hemet))

Job Details: Job Location: Hemet Clinic - Hemet, CA, Position Type: Full Time, Salary Range: $24.00 - $31.95Hourly, The Travel Team Medical Assistant provides comprehensive support across both front office and back-office clinical operations within Group 3: Beaumont and Hemet. This role ensures efficient clinic flow, delivers excellent patient service, and supports providers through direct clinical assistance and administrative coordination. The position requires flexibility, professionalism, and a strong commitment to patient confidentiality and care standards.    Our Values and Culture  We are a values-based organization, and our values guide not only what we do—but how we do it every day. Our commitment to clinical quality, integrity, teamwork, accountability, service excellence, continuous improvement, and celebrating one another shapes how we care for patients, support our teams, and make decisions across the organization.    These values are not just words on a page, they are reflected in the behaviors we expect from one another, including:  Taking ownership and accountability  Communicating honestly and with integrity  Working collaboratively as a team  Delivering exceptional service to patients and colleagues  Embracing feedback and continuous improvement  Doing what is right, even when it is difficult    At PDI, our culture is built not only on performance, but on character, consistency, and a shared commitment to fulfilling our purpose with excellence. Demonstration of these values is a core expectation of all employees and is considered in overall performance.    Essential Job Duties & Responsibilities  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.    Patient Care & Clinical Support  Supports Office Manager with clinic operations and workflow execution  Directly assists physicians and mid-level providers in delivering patient care  Prepare exam rooms, procedure trays, and instruments for daily clinical activities, including dermatology procedures such as biopsies, excisions, cryotherapy, and I&Ds  Room patients, verify patient information, and ensure all required consents, documentation, and photos are completed  Assist providers during medical and surgical procedures; administer injections, remove sutures, bandage wounds, and support post-procedure care as directed  Accurately scribe patient encounters in the EMR, including medical history, chief complaint, provider notes, and prescriptions  Prepare patients for preliminary tests requested by the provider  Maintain biopsy logs, ensure proper follow-up, and document results requiring additional medical care  Clean, sterilize, and maintain surgical equipment; document sterilization procedures and ensure compliance with OSHA and CLIA standards  Inventory medical supplies and assist with order placement    Front Office & Patient Services  Greet patients, visitors, vendors, and pharmaceutical representatives professionally and courteously  Check patients in and out efficiently, ensuring required forms, identification, insurance, and appointment information are completed and verified  Verifies insurance eligibility and coordinates authorization, referral, and payment requirements  Schedule, reschedule, and cancel patient appointments; communicate schedule changes to providers and clinical staff  Deliver professional phone communication while managing multi-line phone systems, responding to patient inquiries, and minimizing hold times  Maintain patient demographic and insurance information accurately within the EMR  Coordinate with clinical and administrative teams to address patient flow, delays, and service needs  Maintain a clean, calm, and welcoming reception and waiting room environment    Administrative & Operational Support  Demonstrates alignment with PDI’s Vision, Purpose, Goals and Values  Report potential liability issues or patient complaints promptly to leadership  Maintain strict patient confidentiality and comply with HIPAA regulations  Monitor and respond to work-related email communications in a timely manner  Utilize Microsoft Office Suite and EMR systems efficiently  Participate in continuing education and required training, including Certified Dermatology Training (CDT)  Support Lean/5S standards and overall clinic organization  Travel to multiple clinic locations as assigned (up to 90%)  Qualifications: Skills & Requirements  Minimum 2 years’ experience in a medical clinic; dermatology experience preferred  Completion of an accredited Medical Assistant Certification Program preferred  Certified Dermatology Technician (CDT) certification required within 90 days of hire  Strong customer service, communication, and interpersonal skills  Advanced understanding of HIPAA, medical terminology, EMR systems, and clinical documentation  Ability to thrive in a fast-paced environment with frequent task switching  Strong attention to detail, organization, and time management  Knowledge of ICD-10 and CPT coding  Experience with sterile tray set up  Adaptability to change with little to no notice  Ability to work collaboratively in a team environment  Demonstrates accountability and professionalism  Ability to type at least 45 WPM  Intermediate to advanced proficiency with Microsoft Word, Excel, Outlook, and related tools  Valid driver’s license, clean driving record, and ability to travel  Regular, reliable attendance    Work Environment  This job operates in multiple fast-paced professional medical clinics with multiple medical providers and supporting staff within Group 3: Beaumont and Hemet.    Physical Demands   The position requires prolonged standing and the continuous use of both hands for typing, assisting, and scribing. Employees are expected to walk, climb or balance, and periodically stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 45 pounds. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.    Position Type and Expected Hours of Work   This is a full-time, non-exempt position. The days of work are Monday through Friday. Long hours and occasional evening and weekend work may be required as job duties demand.     Travel   This position requires up to 90% travel. Travel to multiple clinic locations, which are located throughout the Inland Empire and surrounding areas, will be required throughout the week, and at times on short notice.     Other Duties   This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice