BILINGUAL MEDICAL ASSISTANT FLOATER (Front & Back Office)

We are seeking a versatile and reliable Bilingual Medical Assistant Floater to join our team. This hybrid role requires cross-training in both front desk and clinical duties. The position involves traveling to various clinic locations as needed based on staffing needs or patient volume. The ideal candidate will be adaptable, detail-oriented, and committed to providing high-quality patient care and customer service.

• Full-time, permanent role
• Monday-Thursday 8:00AM-6:00PM (Fri-Sun off)
• Supports the Texas City Clinic and helps other clinics as needed
• Bilingual in Spanish and English preferred
• Works in the front and back office within the clinic
• Paid training out of our Pasadena Clinic for 3 weeks 
• Competitive benefits including health, vision, dental, 3 weeks PTO, 9 paid holidays, and matching 401k

RESPONSIBILITIES 

Front Desk Operations: 

• Open the office by unlocking doors, turning on lights/computers, and maintaining a clean front desk and lobby area.
• Greet patients warmly and maintain excellent customer service.
• Answer phones, take/send messages, and schedule appointments.
• Document patient calls in the clinical EMR 
• Coordinate with insurance and billing departments regarding payments and collections.
• Check emails and clinical messages daily and respond accordingly.
• Collect and post patient payments; reconcile money bags for accuracy at the end of the day.
• Check patients in and out in the EMR system, confirming appointments.
• Generate lab orders for patients.
• Upload patient intake forms and pharmacy information into the EMR.
• Assist patients with paperwork and address any concerns.

Clinical Duties:

• Maintain strict confidentiality in compliance with HIPAA regulations.
• Coordinate with Specialty Techs and Front Desk staff each morning to review the clinic schedule and identify patients requiring labs and urine testing.
• Prepare patient exam rooms by turning on lights and disinfecting surfaces.
• Room patients, obtain and record vital signs.
• Verify patient information and confirm the purpose of the visit.
• Document patient medical histories, treatments, and test results in the EMR.
• Ensure grey boxes are up-to-date with PMP verification, last UDS, and MME scores.
• Assist practitioners with medical procedures, examinations, and patient care needs.
• Educate patients on medication refills and procedure/imaging scheduling.
• Respond to patient messages and return calls promptly.
• Update medication tabs in the EMR and ensure all prescriptions are sent daily.
• Ensure compliance with all healthcare regulations, HIPAA, and OSHA guidelines.

Administrative and Compliance Responsibilities:

• Scan and label patient lab reports and other clinical documentation into charts.
• Schedule/reschedule patients based on medication fill dates.
• Send patient recommendations and referrals to appropriate departments daily.
• Communicate scheduling changes to management, nursing supervisors, and other relevant personnel.
• Submit medical record requests, imaging orders, and procedure forms daily.
• Ensure compliance with all healthcare regulations, HIPAA, and OSHA guidelines.

REQUIREMENTS

• Bilingual in Spanish and English is preferred
• Minimum of 2 years of experience in a medical assistant role.
• 1 year of front desk experience preferred.
• Medical Assistant certification preferred.
• High school diploma or equivalent.
• Basic understanding of patient care, medical terminology, coding procedures, reference tools, and clinical pharmacology within the medical assistant scope of practice.
• Strong interpersonal, organizational, and customer service skills.
• Excellent written and verbal communication skills.
• Familiarity with electronic medical health record (EMR) systems.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to stand, walk, and move throughout the clinic for extended periods.
• Manual dexterity to handle medical instruments and perform clinical tasks accurately.
• Ability to lift up to 20 pounds when needed.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• Ability to multitask and prioritize tasks effectively.