CERTIFIED MEDICAL ASSISTANT

JOB CLASSIFICATION:   Hourly

JOB SUMMARY

The CERTIFIED MEDICAL ASSISTANT works under the direct supervision of the Provider, ADON, and Practice Manager, and in cooperation with other office staff in assisting with safe and effective patient care in compliance with established standards and protocols of First Choice Primary Care.  Promote and support the Patient Center Medical Home (PCMH) primary care model.   This position is associated with increase quality improvement and higher patient satisfaction associated with their care.

Responsible for routine back-office functions including the maintenance of patient flow, exam room preparation and turnover, bringing patients back to the exam room, taking and documenting of basic medical history and assisting providers as needed.

Additional responsibilities include clinical compliance with clinical measures, clinical competencies and any other compliance standards required by First Choice Primary Care.

Certified Medical Assistant Job Duties:

• Places the patient in the exam room ensuring they are as comfortable as possible.
• Performs EMR intake entry by going over medication lists, allergies, and other pertinent information required and enters the patient’s EMR record.
• Obtain vital signs, secures chief complaint, and enters information in the patient’s EMR record.   
• Follows current clinical measures protocols.
• Use Standing Orders to improve efficiency in patient preventative health screenings. 
• Assists the Provider with examination and treatment of patient and is always accessible to them.
• Performs phlebotomy and lab tests as ordered by the Provider in accordance with State and Federal regulations including CLIA.  
• Maintain quality, safety, and infection control standards.
• Performs triage duties according to protocols and Clinic Supervisor.
• Ensures that exam room and all equipment is clean and properly set up before each patient.
• Cleans and restocks exam rooms daily.
• Ensures all diagnostic tests ordered have been received and entered to the patient’s chart via direct electronic transfer or scanning for Provider review.
• Coordinates Provider schedules with the front office to ensure Provider/patient time is being used efficiently.
• Communicates with the front office staff regarding working patients into the Providers daily schedule.
• Performs monthly supplies check, communicates with Supervisor supplies and equipment needed.
• Checks all expiration dates and properly disposes of expired medications.
• Schedules outside diagnostic tests for patients as needed, verifying times with patient, pre-certification and transmitting orders.  Maintain diagnostic scheduling logs.
• May be required to float to other practices as directed by Management.   ____ initial
• Relieves staff as needed for scheduled and unscheduled breaks.
• Prepares and administers medications as directed by Provider and FCPC protocols.
• Enter data from monitoring and tracking systems such as vaccine and medication refrigerators, in-office testing devices and other quality or safety data.
• Assists patients/Providers in completing various types of medical necessity documentation as needed ensuring all HIPPA/HIE policies and procedures are followed.
• Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILLS

Required Education: High School Diploma or General Education (GED).  Graduation from an accredited Medical Assistant program.

Certification as medical assistant preferred through CMS recognized certification organization.

Current Basic Life Support/CPR (BLS/CPR) certification

Experience: Minimum (2) years medical assistant experience preferred and (1) year minimum Primary Care experience.  Candidates who have performed an externship with FCPC may be considered.

Skills:   Ability to read and comprehend simple instructions, short correspondence and memos.  Ability to write simple correspondence.  Ability to effectively present information in one on one and small group situations to patients, other employees of FCPC and the public.  Ability to educate patients/families and to provide instructions at the patient’s level of understanding.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

Computer: Previous exposure to electronic patient management systems. Ability to acquire working knowledge of EMR and Scheduling software. Ability to operated Windows 7 Operating System, Microsoft Outlook, Word, and Excel. 

Medical Equipment: Ability to use/operate stethoscope, EKG machine, pulse oximeter, oxygen devices, wheelchairs, stretchers, scales, glucose monitor, blood pressure, and other patient care equipment necessary to perform required duties as appropriate to the scope of the practice.  

Other Equipment: Ability to use telephone, fax machine, scanner, copier, and other similar equipment typically used in a physician office setting.

TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS

Work is performed in a typical outpatient, medical setting.  Requires manual dexterity to input patient data into electronic medical record.   Requires corrected vision and hearing to normal range.  Requires occasional overtime to complete tasks for the day.  Requires working with patients of various ages and medical conditions which may include pulling, kneeling, lifting and assisting patients who are physically handicapped at various stages.

Position requires individual to be dressed in uniform 100% of time; 75% of time individual will be required to wear protective equipment including rubber gloves, face mask, goggles and/or surgical gown. 

INFECTIOUS DISEASE EXPOSURE LEVEL:  1

Position will require frequent exposure to blood and body fluids. Appropriate protective equipment will be provided.

Exposure to hazardous materials will be frequent. These materials are primarily laboratory reagents and cleaning and disinfecting solutions. 

POSITION REPORTS TO:

Supervised By:  Practice Manager/ADON/Provider 

Employees Supervised:  None