Certified Medical Assistant/Dermatology Technician

North Idaho Dermatology is looking for an individual with a passion for the medical field and a love of skincare to join our nursing team in Coeur d'Alene!

We are recruiting to fill one full-time Dermatology Technician/Certified Medical Assistants vacancy.  Hours may vary depending on Provider schedules, but generally range between 7:30 a.m. – 4:30 p.m. or 8:00 a.m. – 5:00 p.m. Monday through Friday. We offer paid time off, medical, dental, and vision benefits, as well as 401(k) matching contributions up to 4%. Not only that, but employees also receive discounts on medical-grade spa products and cosmetic services, such as Botox, CoolSculpting, facials, and much more! If this interests you, apply today! See below for details related to the position requirements.

DESCRIPTIVE SUMMARY

Certified Medical Assistant/Dermatology technician is responsible for providing exceptional customer service to our existing patients with during the multiple phases of their medical treatment. Perform administrative phone calls to our patients regarding medications, laboratory and pathology results. Scheduling of follow up appointments and nurse visits.  

EXAMPLES OF WORK This list is illustrative only and is not a comprehensive listing of all functions and duties performed by the incumbent. Duties may include, but are not limited to the following:

• Explain treatment procedures, medications, and providers’ instructions to patients and consents patients when procedures are performed.
• Provides patients with instructions and educational materials that relate to their unique skin type or condition.
• Provide patients with after care instructions regarding Blu-light, patch testing, laser treatment, Botox, biopsies, Mohs, Electrodesiccation and curettage, excisions, shave removal, wart treatment, LN2.
• Seeks advice and supervision of provider as required on treatment protocols and notifies the provider of any patient noncompliance.
• Scribing in EMR system during patient phone calls with attention to appropriate medical terminology, spelling, and thorough documentation. 
• Faxing outgoing referrals, medication requests that are denied, medical records requests.
• Communicating appropriate retail products to patient.
• Office or non-manual work, which is directly related to management or general business operations of the employer or the employer's patients, and a primary component of which involves the exercise of independent judgment and discretion about matters of significance.
• Notifies patients of pathology and laboratory results as instructed by provider. 
• May be required to complete biologic coordinator job duties as needed.
• Ability to resolve and/or escalate patient complaints in a calm and timely manner.
• Perform general office duties such as answering telephones, dictation and completing insurance forms including prior authorizations or prescription refills.
• Cross train in other departments as needed.
• Performs all duties and services in full compliance with North Idaho Dermatology Core Values.
• Performs other duties and tasks as assigned.
• Willingness to travel to other North Idaho Dermatology offices as needed.

POSITION REQUIREMENTS

• High school diploma or equivalent
• Experienced with Electronic Medical Records (EMR) keeping system preferably EMA. 

North Idaho Dermatology is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law. We are committed to providing access and reasonable accommodation in our services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact HR at (208) 665-7546 ext.117.