Clinical Concierge (LVN-Cert Medical Assistant)

Cottage Medical Group seeks a  Clinical Concierge (Licensed Vocational Nurse-Certified Medical Assistant) for their Pediatric Specialty Clinic. Responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. This position is a vital part of the office team that cares for patients in the clinical setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Responsibilities include:

• The Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
• The Clinical Concierge is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently. 

Education:

• Minimum: Successful completion of a Vocational Nurse or Medical Assistant education program or 2 years of equivalent work experience.

Certifications, Licenses, Registrations:

• Minimum: California licensure as a Licensed Vocational Nurse (LVN) or Medical Assistant certification
• American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers. 

Technical Requirements:

• Minimum: Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills. 
• Preferred: Ability to perform phlebotomy and administer injections. 

Years of Related Work Experience:

• Preferred: 1 year of experience as an LVN, medical assistant, or equivalent, including previous experience with an electronic health record and phlebotomy.