Clinical Concierge (LVN-Cert Medical Assistant) - Float

The Clinical Concierge-Float is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of this position companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. This position is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinical setting working under the direction of the Clinic Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, this position is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, this position has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. The Clinical Concierge-Float will float between all ambulatory sites in a region based upon need as determined by leadership. This position may work at one site for an extended period of time to cover an LOA, or may float on a daily basis to assist with areas of the highest volume and need. Due to various work environments within the ambulatory clinic network, use of a personal vehicle to travel between work locations is required.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum:

• Successful completion of a Vocational Nurse or Medical Assistant education program or 2 years of equivalent work experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum:

• California licensure as a Licensed Vocational Nurse (LVN) or Medical Assistant certification, and American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers. Valid class "C" California Driver License and verification of acceptable driving record from the California Department of Motor Vehicles.

TECHNICAL REQUIREMENTS

Minimum:

• Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.

Preferred:

• Ability to perform phlebotomy and administer injections.

YEARS OF RELATED WORK EXPERIENCE

Minimum:

• One (1) year of experience as an LVN or Medical Assistant, including previous experience with an electronic health record and phlebotomy.

Preferred:

• Two (2) years of experience as an LVN or Medical Assistant, including previous experience with an electronic health record and phlebotomy.

KNOWLEDGE, SKILLS, and ABILITIES
All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.

• Ability to maintain effective and organized systems to ensure timely patient flow.
• Exceptional customer service and phone etiquette.
• Skilled in correct grammar, spelling, and punctuation.
• Ability to acclimate quickly to a new environment.