Clinical Medical Assistant - Adult

JOB DESCRIPTION 

Title:                         Clinical Medical Assistant - Adult

FLSA Category:      Non-Exempt     

Reports To:             Center Manager 

 Greater Baden Medical Services (GBMS) is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality healthcare across Southern Maryland. With 9 clinical sites across Prince George's, Charles, and St. Mary's counties, we serve over 18,000 patients each year. We provide fully integrated care that includes primary care, pediatrics, women's health, Title X family planning, dental care, behavioral health, WIC, pharmacy services, and the Ryan White HIV/AIDS program. Our patient population is primarily made up of Medicaid and uninsured individuals. We are deeply proud to deliver these vital services to everyone in our community, regardless of their ability to pay, making Greater Baden an incredibly rewarding place to grow your career while making a tangible, life-changing impact every day.

Job Summary: 

Responsible for providing general assistance to professional and technical personnel rendering patient care.

Essential Functions: 

1. Preloads, reviews charts and or EMR for scheduled patients before clinic starts. Ensures that needed lab or other results are in the EMR. 
2. Schedules patient appointments. 
3. Monitors appointment schedule to ensure low wait time, and that all patients are identified and not overlooked.    
4. Escorts patient back to the exam room; updates the problem list and or history; obtains and records vital signs and reason for visit; prepares the patient for the provider. 
5. Performs vision and hearing screens at the request of the provider. For routine visits, screenings should be done prior to the provider seeing the patient.  
6. Assists provider with examination and/or procedures as appropriate. 
7. Reviews EMR for lab orders, performs phlebotomy, and processes appropriate specimens for outside lab.  Adheres to standards for appropriate collection of all specimens. 
8. Orders lab supplies and performs in house lab tests as ordered by the provider. Performs Quality Control testing and documents in EMR and/or on Lab Quality Control forms, as appropriate. 
9. Follows proper procedure to check and document expired vaccines, emergency equipment and records refrigerator temperatures for Vaccine and Labs; maintains medical supplies and vaccine inventory.  
10. Performs Immunizations, EKG’s, pulse oximetry, peak flows, PPDs and other tests ordered by the provider. 
11. Completes referrals, including preauthorization, as appropriate; assists case management by follow through of patient compliance with alerts.  
12. Returns and follow up calls to patients for the provider.  Provides follow up services as requested by the provider and/or as indicated by the needs of the patient. 
13. Cleans and stocks examination rooms. 
14. Assists with completion of school forms, medical leave and disability forms for signature by the provider. 
15. Documents telephone contacts with patients in EMR. 

Nonessential Functions: 

1. Participates in team/staff meetings; attends in-service meetings and applicable workshops. 
2. Performs any and all other duties necessary for patient care. 

Core Values:

Quality, Equity, Integrity, Teamwork, Professionalism, Compassion 

Supervisory Responsibility- None 

Minimum Qualifications 

1. High School diploma, GED, or equivalent certification of competency. 
2. Certificate of completion from an accredited Medical Assisting Program. 

Substitutions- None 

Work Environment 

This job operates in an outpatient office environment. This role is frequently exposed to {fumes or airborne particles, moving mechanical parts and vibration}, and high stress situations or events.   

Physical and Mental Demands 

1. Ability to cope with stress.  
2. The person in this position needs to occasionally move about inside the clinic.  
3. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.  
4. The person in this position frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information. 
5. Must be able to lift or catch patient weighing more than 50 pounds in the event of emergency.  
6. Performs with frequent interruption or distractions. 
7. Adjust priorities quickly as circumstances dictate.  
8. Ability to interact appropriately with colleagues for different purposes in different context.  
9. Ability to perceive the nature of sound.  
10. Expressing or exchanging information by means of the spoken word, or to convey detailed spoken instructions accurately, loudly or quickly. 
11. Ability to judge distances and spatial relationships to perceive objects where and as they actually are. 
12. Cognitive ability to analyze, count, summarize and synthesize information from multiple sources.  
13. Ability to recognize social or professional behavioral cues. 

Compliance 

• This position requires compliance with Greater Baden Medical Services ( Health Center’s) compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures.  Such compliance will be an element considered as part of the Float Clinical Medical Assistant’s regular performance evaluation. 

Language Skills 

Ability to read and interpret written or verbal documents and instructions. Ability to speak effectively to patients, employees and/or stakeholders of the organization. 

Travel 

Must be able to drive between Greater Baden Medical Services, Inc. locations as required