Donor Services - Phlebotomist

Position Overview  
 

A Phlebotomist screens and collects whole blood from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in accordance to departmental SOPs and regulatory standards. This role continually observes the donor for potential problems and provides post-phlebotomy care for all donors. A Phlebotomist performs quality control according to SOP and completes required paperwork. This role must have excellent customer service skills and a presentable appearance. A Phlebotomist must be able to work varied hours including working some weekends. While not desirable and is avoided when possible, this role must be able to adapt to a work schedule that may change with less than 24 hours’ notice. 
 

Essential Functions

Donor Eligibility:

• Screens prospective donors through medical history, mini physical, and testing results

Donor Collection:

• Performs the donor health history and physical assessment according to current standard operating procedures
• Selects proper material for blood collection
• Performs venipuncture on eligible donors
• Strips, seals, and packs units for transport/storage
• Administers post-phlebotomy care
• Provides supportive care and documentation for donor reactions
• Keeps donor area stocked with required materials/equipment needed to adequately screen and collect donors

Quality Assurance:

• Performs blood collection according to SOP, FDA regulations and AABB standards
• Performs and documents quality control for designated blood collection equipment
• Tags and reports defective equipment per SOP and if required, pulls defective equipment from service

Leadership/Teamwork:

• When acting as team leader, ensures all associated paperwork is reviewed for completeness and accuracy
• When acting as team leader, reports any disciplinary problems unable to resolve to appropriate manager
• Works with recruitment team to make each drive a success

Customer Service:

• Greets each donor and/or donor contact in friendly, professional manner
• Post collection, thanks each donor in appreciative manner
• Provides environment throughout blood drive in which the donor and/or donor contacts feel comfortable and important
• Maintains professional appearance and attitude at all times

Miscellaneous:

• Participates in company sponsored blood drives and other special events
• Other duties as assigned or required

Minimum Qualifications

• High School Diploma or GED
• Phlebotomy or related experience preferred, but will provide on the job training for acceptable candidates
• Valid Driver’s License with no major infractions and dependable transportation
• Excellent customer services skills
• Ability to read, understand, and follow written and verbal instructions
• Ability to follow SOP in a heavily FDA regulated environment
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to work with all levels and in a diverse work environment
• Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting and/or pulling/pushing up to 50 pounds
• Standing or walking for an extended period
• Bending and twisting