Front Office Medical Assistant

POSITION SUMMARY:

This position may be involved in both the clinical and administrative areas including assisting physicians with patient care and handling clerical, environmental, and organizational tasks. Provides information to patients so they may fully utilize and benefit from the clinical services.

DUTIES AND RESPONSIBILTIES

·         Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam room; assisting patients as needed with collecting specimens, preparing for exam, etc.; collecting patient history; checking vital signs; performing screenings per provider guidelines; assisting providers as needed; charting; administer injections, perform EKGs and PFTs; relaying instructions to patients/families; answering phone calls, and providing pertinent information.

·         Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments, patient check-in and check-out; managing and updating charts to ensure that information is complete and filed appropriately.

·         Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor.

·         Other duties as assigned.

QUALIFICATIONS/ REQUIREMENTS  

·         High school diploma or general equivalency diploma (GED), medical assistant diploma from an accredited vocational institution, or a college course in medical assisting.

·         Experience working in a family practice, internal medicine, or urgent care is preferred. Minimum 3 years of experience is preferred.

REQUIREMENTS FOR LEVEL I STATUS:

·         Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the need for additional supervision.

·         Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision.

PERFORMANCE REQUIREMENTS

·         Knowledge of health care field and EMR systems. EClinicalWorks (ECW) is a plus.

·         Skill in performing medical assistance tasks appropriately.

·         Skill in written and verbal communications.

·         Skill in understanding patient education needs by effectively sharing information with patients and families.

·         Ability to learn and retain information regarding patient care practices and procedures.

·         Ability to project a pleasant and professional image, and work as a team player.

·         Ability to plan, prioritize, multi-task and complete delegated tasks.

·         Ability to demonstrate compassion and care in dealing with others

WORKING CONDITIONS

Combination of medical office and exam/procedure room settings. Well-lighted, well-ventilated, adequate space.

EQUIPMENT OPERATED

Standard medical exam/office equipment, which may include computerized health information management system for medical records, etc.

PHYSICAL DEMANDS

Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to lift up to 30 pounds of supplies. Occasional stress from dealing with staff and patients.

SAFETY HAZARD OF THE JOB

Minimal Hazards