Lab Service Rep Outreach (Outpatient Phlebotomist) - Macomb County Float
Henry Ford Health
- Location
- Onsite (West Bloomfield, MI)
- Employment
- Full-time
- Level
- Entry Level
About the role
Henry Ford Health is a leading academic medical center seeking a Lab Service Rep Outreach to manage specimen collection and customer communication. This role supports laboratory operations by ensuring seamless specimen processing and resolving client issues.
Skills
Perks
- Sign On Bonus
Full job details
Company Description
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.
Job Description
Sign On Bonus Available!
Role Overview
As a Lab Service Rep Outreach, you'll work independently to perform specimen collection, accessioning, and preparation for transport, ensuring seamless laboratory operations. You'll be the bridge between our lab and its customers, resolving issues and providing essential information. Your reliability and compassion will directly impact patient care and operational efficiency.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
- Independently perform specimen collection, accessioning, and preparation for transport.
- Identify and meet the needs of laboratory customers through proactive communication.
- Correspond via phone and in-person to resolve issues related to test requests, submission requirements, and result status.
- Use information systems to gather data and track client interactions.
- Transport samples and cover shifts on short notice as needed.
Qualifications
Required Qualifications
- High school graduate or equivalent.
- Minimum of six months phlebotomy experience with demonstrated competency in specimen collection from patients of all ages.
- Valid Michigan motor vehicle license and reliable, insured transportation.