About The Role

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Lab Technician, you will succeed and grow within the company if you are a self-motivated individual with an interest in breaking into the jewelry industry. If you thrive in a fast-paced, production-driven environment and have the ability to pivot fast this could be the perfect match!

What You Get To Do Everyday

[Authentication]

• Operate XRF machine to accurately assign precious metal components

• Enter XRF readings into database

• Operate X-Ray machine to accurately image various fashion products

• Enter X-Ray readings into database

• Work with emerging technologies as they are added to our daily processes

• Create baseline data feedback

• Scan items to locations

• Conduct quality control reviews of authenticator XRF readings to ensure compliance with SOPs and authentication standards.

• Document and report QC findings, ensuring accurate records and visibility into quality trends

[Fine Jewelry and Watches]

• Operate XRF machine to accurately assign precious metal components

• Enter XRF readings into database

• Assess weights & measurements of jewelry items

• Clean jewelry items using ultrasonic, steam machine and other industry standard equipment

• Diamond Count

• Collaborate with TRR Fine Jewelry & Watches authentication department as needed to facilitate the processing of fine and fashion jewelry

• Operate CWED (Carat Weight Estimation Device) to accurately calculate the carat weight of diamonds on a piece of jewelry.

• Enter CWED reading into database

• Scan items to locations

What You Bring To The Role

Minimum Requirements

• High School Diploma

• Excellent verbal and written communication skills

• Highly motivated problem solver with an attention to detail in a fast-paced environment

• Working knowledge of Google Docs and Gmail

• Ability to work weekends & overtime as needed

• Self-motivation and a drive to achieve results

• Exceptional attention to detail and organization skills

• Adaptability and openness to change

• Math skills

Preferred Requirements

[Authentication]

• Fashion or Technical Interest a plus

[Fine Jewelry and Watches]

• Jewelry Industry Experience/Interest a plus

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid parental leave

• 9 Paid Company Holidays

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

• State of the art, climate-controlled warehouse facility

• Find out more about our Benefits here.

The expected hourly rate for this role is $17-$17. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.