Lansing Internal Med - MEDICAL ASSISTANT

Job Description

General Purpose of Job:  

Responsible for the efficient and effective processing of patients through the clerical and clinical areas of the practice/clinic.  Under the general direction of the physician or advanced practice provider, provides high quality, compassionate patient care.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Prepares patient for examination.  Obtains vital signs and chief complaint.  Appropriately documents information obtained.
• Performs laboratory and diagnostic testing.
• Answers, screens and triages telephone calls.  Takes accurate messages and distributes to the appropriate personnel within the guidelines of the practice.
• Schedules tests and referral appointments for patients.
• Administers oral and injectable medication.  Phones prescriptions to pharmacies.
• Engages and helps promote patient/family teaching as appropriate; and provides an educational environment for patients and patient families.
• Works gaps in care registries to help improve the quality of care.
• Maintains all logs and required checks (i.e., refrigerator temps, medications, oxygen, etc.)
• Maintains practice standards by participating in in-services, committees, etc.  May assist in developing and implementing quality control and practice policies.
• Inventories, orders and restocks areas as necessary.
• Maintains and cleans equipment and environmental safety as required.
• Ability to provide clerical services and clinical services as required to maintain an effective practice flow.  Cross trained to work both clerically and clinically.    

Job Requirements

General Requirements • Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. • Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). • Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. • Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). • Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities. Work Experience • Specialty clinics may require six months specialty experience • Relevant clinical experience within the past 5 years; if no clinical experience, completion of medical assistant program in past two years. • Previous work experience in medical office setting. Preferred • MA Certification. Preferred. • Experience with an EMR. Preferred. Education • High school diploma or GED • Completion of an accredited medical assistant program, including an externship OR a minimum of 5 years of Sparrow medical assistant experience in a clinical capacity Specialized Knowledge and Skills • Ability to provide care for patients, which is age specific to their physical and safety needs, psychosocial concerns and educational level. • Necessary visual and auditory acuity required to monitor patient's condition and operate department equipment • Demonstrates a positive team attitude and has interpersonal skills to effectively and appropriately communicate with clients, their families, providers and co-workers. • Ability to work in an EMR environment