Lead Certified Medical Assistant

Job Title – Position Description: Lead Medical Assistant

Reports to: Clinic and ASC Site manager

MISSION

The Lead Medical Assistant (MA) is responsible for creating an exceptional patient experience while providing competent and compassionate care to every patient. The Lead MA role is fluid and versatile with progressively increasing responsibilities including helping direct efficiencies and maintaining high standards for EMR documentation in the clinic and ASC.

OUTCOMES

• In a fast paced and high volume work environment, acquire and analyze accurate clinical information from the patient’s chart, guide the clinical staff (MAs, sonographers, FOC) according to information gathered from the multiples sources, and to effectively communicate the information to clinical staff and providers to manage the flow of clinic.
• Able to acquire, analyze, and provide accurate clinical information to the medical team in a timely manner, while maintaining accurate patient charting in a fast paced and high volume work environment.  
• Constantly monitor the patient and work-flow to keep the clinic functioning effectively and efficiently, while disseminating the appropriate tasks to each member of the team in a clear, compelling, and objective manner. 
• Creates a positive and motivating work environment, and makes team members feel that their contributions are visible and valued.
• Self-aware of their own actions, its impact, and the willingness to admit and take responsibility.
• Observes situational and group dynamics and selects best fit approach to solve problems.  
• Able to execute on new or changing processes/practices into current workflows as directed to optimize patient experience/outcomes

COMPETENCIES

Job Related Competencies:

1. Action Orientated: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
2. Directs Work: Providing direction, delegating, and removing obstacles to get work done.
3. Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
4. Situational Adaptability: Adapting demeanor and approach in real time to match the shifting demands of different situations.

Cultural Competencies:

Advanced Values:

1. People
   • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
2. Heart
   • Patient Focus: Building strong patient relationships and delivering patient centric solutions
3. Service
   • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
4. Excellence
   • Cultivates Innovation: Creating new and better ways for the organization to be successful

Behaviors:

1. Being Resilient: 
   • Rebounding from setback and adversity when facing difficult situations
2. Self-Development: 
   • Actively seeking new ways to grow and be challenged using both formal and informal development challenges
3. Optimizes Work Processes: 
   • Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
4. Professional Communication:
   • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone

QUALIFICATIONS

Basic Qualifications:

Education:

• High School Diploma or GED

Previous Job Relevant Work Experience:

• 2+ years of clinical experience

Credentials/Licensures

• Current CMA Certification or equivalent work experience

Preferred Qualifications: 

Previous, Job Relevant Work Experience:

• 3+ years of experience in Urology or Gynecology field
• Previous experience in high volume clinical settings
• Working knowledge of Electronic Medical Record (EMR) system/program 

Credentials/Licensures

• Current CMA certification