Lead Medical Assistant - Pacific Heart - Santa Monica

The Medical Assistant, Lead functions as a clinical team lead for the Medical Assistants in the office. This position supports the physician and clinical staff in the delivery of health care by performing a variety of medically related tasks with the ability, skill and knowledge to work in more than one specialty area. This position is responsible for the orientation and clinical training of Medical Assistants based on the approved standard work. This position also assists with providing a review of Medical Assistant clinical and administrative skills, assessing the workflow of Medical Assistants and monitoring staff/scheduling coverage.

Responsibilities

• Leads huddles to monitor, assess and evaluate department workflow.
• Provides orientation and training for Medical Assistants and administrative staff.
• Assists the Supervisor with the preparation, documentation and make recommendations related to corrective actions.
• Provides assistance in monitoring policies and other department specific data for safeguarding organization resources.
• Evaluates the administrative and clinical skills (based on scope of practice) of staff.
• Manages patient care flow and assists with monitoring CS-Link message pools.
• Assists with the administrative and clinical (based on scope of practice) support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
• Prepares patients for provider by reviewing current medications and record in medical record.
• Takes appropriate vital signs and documents in the medical record.
• Sets up exam room/procedure rooms appropriately based on patient visit needs.
• Sweeps clinical areas to monitor inventory, evaluate equipment, clean/re-process equipment and supplies.
• Assists provider during examination/procedure based on scope of practice, as directed by provider.
• Provides assistance in Quality Assurance measures for suites, including recording Quality Control testing on designated equipment.
• Provides assistance and directs patient inquiries or complaints to appropriate medical staff members, administrative staff, insurance plans, and other departments to ensure satisfactory resolution.
• Assists as a chaperone when needed upon completion of the required Chaperone Training.

Qualifications

Education

• High School Diploma/GED - minimum
• Assoc. Degree/College Diploma in Medical Assisting from an accredited educational program and/or Medical Assistant Certification from Board approved Medical Assistant Organization. - minimum
• Vocational/Technical Diploma Graduate of an accredited X-Ray program. - preferred

Experience

• 5 years Experience working as a Medical Assistant in an outpatient clinical/medical office setting - minimum
• 6 years Experience working as a Medical Assistant in an outpatient clinical/medical office setting - preferred

Licenses and Certifications

• Basic Life Support (BLS) - Upon Hire minimum Certification needs to be the AHA Healthcare Provider type only
• Certified Registered Medical Assistant - Upon Hire preferred Certification from Board approved Medical Assistant Organization. http://www.mbc.ca.gov/Licenses/Physicians_and_Surgeons/Medical_Assistants/

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