Lead Medical Assistant- (Raleigh, NC)

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

General Duties/Responsibilities

Lead MA Responsibilities:

Assists in training new medical assistants as assigned by supervisor

Assists in completing weekly/monthly reports such as infection control logs, administrative reports, etc.

Oversee the day-to-day clinic operations

Manages patient flow including assisting with timely processing of all patients from checking in to checking out.

Assists operations manager in managing supply inventory for medical and office supplies

In absence of manager, be point of contact for team

Participates in process improvement activities for the team and provide guidance on best practices

Medical Assistant Duties

Completes all basic patient intake with demonstrated competency.

Completes all patient check in functions including eligibility verification, appointment scheduling, confirmation, arrival of member within the EMR system and checkout.

Completes HEDIS and all other clinical alerts tasked to a medical assistant role per protocols including management of home monitoring systems if applicable

Delivers on excellent customer service for every member including assisting with care coordination needs such referrals, enrollments in chronic disease management programs, etc.

Facilitates member concerns, complaints or coordination needs regarding services at Alignment clinics, primary physician’s offices, any network provider or with health plan.

Other duties as assigned.

Minimum Requirements:

Experience:

• Required: 3 years of experience as a Medical Assistant preferably in a physician office including working knowledge of managed care.

• Preferred: Experience working with Medicare population preferred. Experience working with internal medicine offices

Education:

• Required: High School Diploma or GED. 

Training:

• Required: Medical Assistant from an accredited school of training required.

• Preferred: LVN/LPN or other higher nursing certifications accepted as well.

Specialized Skills:

• Required:

• Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
• Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;
• Mathematical Skills:  Ability to perform mathematical calculations and calculate simple statistics correctly
• Reasoning Skills:  Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
• Problem-Solving Skills:  Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.

Licensure:

• Required: MA Certification or LVN/LPN Certification. CPR/First Aid Certification

Other:

• Preferred: Bi-lingual (English/Spanish) preferred, but not required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee will be required to travel to other locations away from his/her home location(s) and/or patient homes.

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact careers@ahcusa.com.

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.