Lead Medical Assistant - Web Clinic

We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary

Lead Medical Assistants are critical members of the healthcare team who perform clinical and administrative duties that create an overall positive patient experience. Under direct supervision, Lead Medical Assistants orient, guide and coach new Medical Assistants. The Lead also assists Providers, Nurses, and other care team members by greeting patients, verifying information, assisting in the exam room, prepping patients for a treatment, measuring vitals, performing lab tests and maintaining patient's electronic health records (EHRs). The Medical Assistant is a key staff member for completion of patient care tasks supporting quality outcomes and measures.




Essential Functions:

• Peer Resource and Training: Coordinate orientation and assist with precepting new Medical Assistants. Provide guidance to assigned MA’s related to the most effective work activities, strategic metrics, and improvement. Provide input to the annual evaluations of staff. Collaborate with ACE for teaching Annual Skills Competency and collaborate with Charge RN/Clinic RN for conducting monthly Mock MERs. (20%)
• Patient Intake and Discharge: Greets patients and verifies patient information, completes patient rooming tasks according to guidelines and standard work. Provides written after visit summary, and medication/vaccine information. May provide scripted patient information, assists in scheduling diagnostic testing and follow up appointments Completes documentation accurately and on time. (20%)
• Patient Preparation: Accompanies patients to examine rooms, confirms purpose of visit, and instructs patient on how to prepare for visit; helps patients position themselves for the examination and/or treatment, completes rooming questions and screenings appropriate for patient according to standard work and guidelines. Measures and records vital signs. Administers immunizations and medications as directed; draws blood, prepares patients for examination. (20%)
• In-room Assistance and Laboratory Testing: Assists provider during examinations including but not limited to chaperoning, managing and maintaining sterile field, passing instruments and devices, giving injections, or removing sutures. Prepares laboratory specimens; perform basic laboratory tests; disposes of contaminated supplies. (20%)
• General Office Administration: Answers telephones, performs outreach, returns calls and messages according to provider instruction. Assists providers with clinical in box management as appropriate and according to standard work. (10%)
• Treatment Room and Equipment MaintenancePrepare treatment rooms for patient examinations, keeping the rooms neat, clean and fully stocked with appropriate equipment, prepares instruments for sterilization and transport. Cleans and manages medical equipment and devices according to policy and manufacturer IFU. Monitor the readiness of medical and office equipment; troubleshoots breakdowns and escalates equipment issues according to policy. Inventory and order medical, lab, or office supplies or equipment. (10%)

Education:

• Completion of a clinical Medical Assistant training  program resulting in a diploma or Certified Clinical Medical Assistant (CCMA), or a registered apprentice program certificate. Required or
• Accredited program of Licensed Practical Nursing with an active LPN license Required

Work Experience:

• 1-3 years 1 year Medical Assistant direct patient care experience in an outpatient setting Required and

Licenses:

• BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross Required

Knowledge, Skills and Abilities:

• Ability to remain calm and effective in emergency situations.
• Knowledge of patient rights and laws relative to those rights, such as HIPAA
• Excellent communication skills both written and verbal
• Knowledge of examination, diagnostic, and treatment room procedures, and the ability to use medical equipment and instruments to administer patient care.
• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
   
• Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.