About the role

Orthopedic Associates of Hartford, a leading orthopedic specialty group, is seeking an experienced Medical Administrative Assistant to provide comprehensive administrative support to physicians across multiple locations. The role focuses on ensuring exceptional patient care through efficient scheduling, triage, and insurance verification.

Skills

Medical terminology Surgical scheduling Epic Patient triage Insurance verification Customer service Data entry Multi-tasking Problem-solving Communication Medical coding Organizational skills Phone etiquette Patient confidentiality

Full job details

Description

Established in 1970, Orthopedic Associates of Hartford, P.C. is one of the area's largest and most respected orthopedic specialty groups. In support of high-quality patient care, we are currently seeking an experienced Medical Administrative Assistant (MAA) to support our Physicians.

The MEA will be required to travel to several of our suburban locations weekly. Fast paced and challenging, you will interact with our physicians, patients, and other departments to provide the highest level of care for our patients.

The MAA's primary purpose is to provide administrative support to our physicians and create an exceptional experience for the patient. Functions of the job include, but may not be limited to:

Scheduling office visits, ancillary tests
Heavy surgical scheduling
Triaging calls
Pre-certifying procedures and tests
Answering a heavy volume of telephone calls
Obtaining and/or verifying patient demographic information including health history and insurance information
Checking out patients
Scanning
Ensuring patient confidentiality
Working Epic queue's
Regular communication with clinical and administrative staff
Travel between our various sites is required
Placing order, refill request

Our ideal candidate will be energetic and enthusiastic, able to demonstrate a mature, dependable, and responsible approach while effectively assisting the physician’s practice in all interactions, be a highly committed team player, a proactive self-starter, dependable, and able to be flexible in a changing environment. Excellent customer service.

PM22

Requirements

Requirements of this position include, but may not be limited to:

At least two- three years of experience in a medical/surgical office
Excellent computer skills, including Epic and working with Epic queues
Superior written, oral communication, and customer service skills; able to communicate empathetically
Familiarity with medical terminology and coding
Strong problem-solving skills
Excellent organizational skills, detail oriented and able to prioritize and multi-task
Able to follow written and verbal directions
Ability to work collaboratively and efficiently within a team
Able to manage multiple phone lines simultaneously
A valid driver's license and reliable transportation for travel between our office locations.

PM22