Medical Assistant

JOB TITLE:         Medical Assistant-PRN Weekends  

REPORTS TO:     Chief Operations Officer

SUPERVISES:      N/A

EXEMPTION STATUS:  Non-exempt

POSITION SUMMARY:  Assist physician, physician assistant, and Nurse Practitioner with record keeping and patient care activities in support of the patient admissions process at Wyoming Behavioral Institute.    Prepare charts, records and room patients in support of History & Physical assessments.  Stock supplies in advance of patient care visits.  Support patient charting activities on various IT platforms and electronic/hard copy charts.  Perform procedures under supervision of physician or physician assistant, including blood draws or EKGs as needed. Constant interaction with patients, must be comfortable supporting patients with Behavioral Health diagnoses.

REQUIREMENTS:  Must be 21 years old.  Prefer certified medical assistant and 2 years of experience as a medical assistant in a hospital, clinic or outpatient setting.

ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:

• Demonstrate positive and courteous manner in dealing with patients, physicians and co-workers
• Ability to communicate effectively (hear, listen, speak) with patients, physicians and staff
• Handle patient and employee information with appropriate sensitivity and safeguarding to ensure confidentiality and right to privacy
• Exhibit flexibility when work assignments need to be adjusted to meet the needs of our patients or providers
• Provides patient care that is consistent with organizational policies and external regulations and requirements
• Seeks supervision/consultation or refers to another resource when unable to perform safely, effectively, or within role
• Presents a professional appearance and approach with patients and staff
• Consistently demonstrates and incorporates principles of safety and infection control into daily activities as outlined in organization’s policies and procedures.
• Perform basic Medical Assistant tasks, including but not limited to, vital signs, routine blood draws/Phlebotomy duties, and EKGs
• Pull & print information from computer systems and laboratory results to ensure chart & information is complete in preparation for Physician or Physician Assistant to conduct examinations.  Enters data following exams into electronic systems, and integrates exam results into patient charts (filing data in patient charts).
• Prepare patients for practitioner exams
• Assist physicians/practitioners as requested for basic and emergency procedures
• Maintain smooth patient flow by monitoring physician/practitioner work and anticipating their needs
• Maintain a clean and safe environment in all patient areas, incorporating principles of safety and infection control into daily duties
• Participate in any and all in-service training as scheduled by supervisor
• Perform procedures under supervision of physician or physician assistant
• Assist physician and physician assistant in exam rooms
• Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart
• Give instructions to patients as instructed by physician or physician assistant
• Ensure all related reports, labs and information is filed is available in patients’ medical records
• Keep exam rooms stocked with adequate medical supplies, check medical supplies expiration dates and dispose of expired supplies.
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
• Triage and process messages physicians and physician assistants
• All other duties as assigned by the Supervisor of Clinical Medicine or as delegated by Physician or Physician Assistant

OTHER FUNCTIONS:

Interpersonal:  Motivates and provides access to information, empowering appropriate decision-making and/or process participation.

• Oral Communication (effective communication skills in one-to-one, staff meetings, attends all mandatory staff meetings and other settings).
• Written Communication (Adheres to policies and procedures.)
• Use of Socialized Power (builds coalitions/networks of people to get things accomplished).

Functional:  Contributes to the efficiency of the organization.

• Efficiency Orientation (sets realistic goals, attention to waste, reduce redundancy).
• Cost Management, i.e., uses resources wisely.
• Adheres to Attendance Policy.

Service Excellence:  Demonstrates commitment to service and contributes to a positive environment.

• Treats guests, patients, physicians, and other associates with care, courtesy and respect.
• Consistently anticipates the needs of the customer and puts those needs first.
• Ensures that documentation meets policies, procedures, standards and laws.

Values and Commitment

• Protects confidentiality of patients and peers.
• Promotes enthusiasm, dedication, and self-motivation.

Fulfills Professional Conduct

• Treats patients, families, visitors, and peers with respect.
• Maintains positive attitude.
• Refrains from gossip.
• Offers problem-solving ideas.
• Strives for professional excellence.

Facilitates An Effective Communication Process

• Maintains a communication pattern that promotes collegiality.
• Identifies self and clarifies role to patient, family, staff, physicians, students and other disciplines.
• Recognizes and responds appropriately to verbal and non-verbal cues.
• Communicates effectively with all members of the health care team in a timely manner by:
• Asserting self with tact
• Supporting collaboration
• Maintaining open communication
• Offering suggestions and criticisms constructively
• Using appropriate chain of command.
• Relates complete and pertinent information in verbal and written communication.
• Initiates and maintains open and effective communication with the business department staff and other department associates.
• Demonstrates knowledge of new/revised hospital, and department policies.

Demonstrates Understanding of Patient Rights and Delivers Care in Accordance With Policies and Procedures Regarding:

• Patient confidentiality.
• Appropriate boundaries.
• Personal privacy.

Other duties as assigned