JOB DESCRIPTION
Summary:
The Certified Medical Assistant primarily provides clinical and administrative support to our OB/GYN physicians and other clinical staff. This position requires strong communication and organizational skills and be able to be empathetic towards patients while maintaining confidentiality and professionalism.
Essential Functions:

Responsible for verifying patient information by interviewing patient; recording medical history; confirming purpose of visit.
Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
Responsible for collecting and preparing laboratory specimens, giving patients injections and drawing blood.
Secures patient information and maintains patient confidence by completing and safeguarding electronic and paper medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
Informs patients by transmitting physician's orders and questions about surgery.
Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.
Assist with sterilizing equipment / maintain proper working knowledge of the Autoclave.

Primary Duties:

Prepare exam rooms for patients including stocking with proper supplies and cleaning after each patient visit.
Manage the flow of patients to optimize the physician’s schedule.
Maintain accurate and timely patient documentation in EHR system.
Assist provider with in-office exams and procedures while ensuring patient comfort.
Educate patients on reproductive health, prenatal care, contraception, and other health related concerns.
Respond to (patients/vendors/employees)
Maintain efficient supplies on hand and place appropriate orders to maintain supplies.
Sterilize equipment and exam rooms after each patient visit.
Coordinate and collaborate with team members.
Schedule patients for visits and follow ups.
Aide in answering phones, checking in and out of patients when needed.
Other duties as assigned.

Knowledge, Skills, and Abilities:

Strong knowledge of medical terminology.
Knowledge of patient care techniques, administering injections, drawing blood, taking vitals and performing basic lab tests.
Knowledge of sterilization processes.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Customer service skills in handling patient questions and concerns with professionalism, empathy and patience.
Excellent communication and interpersonal skills.
Ability to handle unexpected situations calmly and problem-solving patient concerns or conflicts.
Ability to collaborate in a team environment.

Work Environment

May require occasional travel or overtime.
Work is performed in a professional healthcare setting.
This position operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
Exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment.

Physical Demands

Ability to lift and move medical equipment and supplies up to 25 pounds.
Extended periods of standing and walking.
Manual ability for handling instruments and equipment.

Education

Must have a current valid certification as a Medical Assistant or Certified Nurse’s Aide.

Experience

Experience and knowledge of an EMR preferred but not required.

Medical Assistant

About the role

Skills

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