Medical Assistant

Compensation: $19.00 – $23.00 based on skills and qualifications

Position Summary

Rosalind Franklin University Health Clinics is seeking to fill a full-time Medical Assistant. This role is responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. The Medical Assistant role will provide information to patients so they may fully utilize and benefit from the services and convey a positive image. He/she may be assigned to specific medical specialty (e.g. Podiatry and Reproductive Immunology) to help with patient care related to that specialty.

Our generous benefits package includes medical, dental, and vision plans; paid parental leave; short term and long term disability plans; life insurance; flexible spending accounts; and a 403(b) retirement plan which includes a 8% employer contribution after 2 years of service. RFUMS is committed to employee wellbeing and work-life balance. Full time staff are eligible for 3 weeks of vacation/ personal leave, 15 sick days, and 9 paid holidays, paid winter break, plus two floating holidays.

Who We Are

Rosalind Franklin University Health Clinics (RFUHC), a subsidiary of Rosalind Franklin University of Medicine and Science, combines compassionate care with state-of-the-art science to provide patients with the highest quality medical services. With clinics in North Chicago, Libertyville, and Vernon Hills, the physicians of RFUHC are innovators in their fields, offering patients access to the latest discoveries in podiatry, behavioral health and reproductive medicine

Essential Duties & Responsibilities

Fulfill patient care responsibilities as assigned which may include: 

• Monitoring and assisting with daily schedules to enhance patient flow.
• Accompany patients to examination or treatment room.
• Interviewing patients, measure vital signs, update patient information and changes in medical history.
• Prepare patient for examination and/or treatment; assisting patients with ambulation and transfers, specimen collection, venipunctures.
• Administers medications/vaccines; performs screenings per provider guidelines; assisting providers with various procedures; charting; relaying instructions to patients/families.
• Manages office telephone systems, including answering calls and returning messages. 
• Scheduling patient appointments and maintaining communication to confirm future appointments.

Fulfill clerical/administrative responsibilities as assigned which may include: 

• Sending/receiving patient medical records; 
• Obtaining lab/imaging and other reports, hospital notes, processes prior authorizations, appeals, referral information, etc. 
• Completes forms/requisitions as needed; schedules appointments; verifies insurance coverage and patient demographics; 
• Maintains patient chart, completes and safeguards medical records
• Completes diagnostic coding and procedure coding, and supports Xray/radiological imaging, instrument decontamination/sterilization, and procedure set-up needs

Fulfill environmental responsibilities as assigned which may include: 

• Managing and maintaining clinical supply inventory, setting up instruments and equipment according to department protocol. 
• Cleaning exam/procedure rooms, maintain infection control; performs sterile instrument processing and maintains sterilizer and associated quality requirements.
• Maintains comprehensive records; supports inventory management through ordering, sorting, storing supplies; restocking exam/procedure rooms.   

Fulfill organizational responsibilities as assigned which may include: 

• Maintaining a safe, secure, and healthy work environment by following established clinical procedures.
• Complying with legal regulations, and supporting a collaborative team environment.
• Respects/promotes patient rights, providing patient centered care.
• Responds appropriately to urgent/emergent situations; keeping immediate supervisor(s) informed of problems relating to patients and/or staff.   
• Perform other related duties as assigned or delegated.    

 Conditions of Employment

• Must achieve satisfactory results from a background check

Required Education & Experience

• High school diploma or GED equivalent
• Completion of medical assisting program with CMS or RMS certification  in good standing 
• 1-2 years of recent experience in a medical office in a similar capacity is preferred
• Maintain BLS certification    

Required Knowledge, Skills, & Abilities

• Knowledge of health care field and medical specialty.  
• Exemplary skills in verbal, written and interpersonal communication. 
• Ability to work/interact with diverse populations, showing respect and sensitivity for cultural differences.  
• Knowledge of specific assisting tasks related to particular medical specialty.  
• Knowledge of information that must be conveyed to patients and families.   
• Skill in performing tasks appropriately.  
• Skill in tact and diplomacy in interpersonal interactions.   
• Skill in understanding of patient education needs by effectively sharing information with patients and families.  
• Ability to learn and retain information regarding patient care procedures.  
• Ability to project a pleasant and professional image.  
• Ability to plan, prioritize and complete delegated tasks.   
• Ability to demonstrate compassion and caring in dealing with others.   
• Knowledge of and ability to use appropriate techniques when helping patients ambulate and dress and the ability to handle stressful situations are required.   

Preferred Qualifications

• 1-2 years’ experience as a Medical Assistant within similar specialty

• Bilingual (Spanish a plus)

Typical Physical Demands & Working Conditions

• Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

EOE, Including Disability / Vets