Medical Assistant - Contact Center Prescription Line

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a Full-time Medical Assistant to join our experienced Access Service Team to support the prescription refill line.

RESPONSIBILITIES:

Baystate Health, Medical Assistants on the Access Service Team help ensure patients receive timely access to care while delivering a high level of service to both patients and referring providers by responding to online inquiries and incoming calls.

Working closely with physicians, care teams, and medical practices across the Baystate Health system, you will serve as a key partner in coordinating patient care. This position blends clinical knowledge, administrative expertise, and exceptional customer service to help create a seamless and positive healthcare experience.

SCHEDULE:

• Full-time; 40 hrs per week (during hours of M-F 8-5pm)
• Additional weekend/evening hours available

LOCATION:

• Remote opportunity
• Candidate must live in MA or CT

QUALIFICATIONS: 

• High School diploma or GED
• CPR-Basic Life Support of Healthcare Provider required from the American Heart Association
• 3+ years of experience working in a medical office
• Prior experience in a physician’s office or customer service environment
• Graduate of an accredited Medical Assistant program or equivalent training demonstrating MA III competencies

Skills

• Typing speed of 25+ words per minute
• Strong communication and interpersonal skills
• Ability to speak, read, and write English clearly

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Sign on bonus (Sign on Bonuses are paid to external hires only; not applicable for internal or company transfers, unless otherwise specified. Former employees are eligible after 1 year post separation from Baystate Health)
• Excellent Compensation High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
• Wellbeing programs that include but are not limited to mental, physical, and financial health

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

OUR COMPENSATION PHILOSOPHY

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role

Education:

GED or HiSET (Required)

Certifications:

Basic Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association, Certified Clinical Medical Assistant - National Healthcare AssociationNational Healthcare AssociationNational Healthcare Association, Certified Medical Assistant - American Association of Medical AssistantAmerican Association of Medical AssistantAmerican Association of Medical Assistant, Medical Technologist - American Medical TechnologistAmerican Medical TechnologistAmerican Medical Technologist, Registered Medical Assistant - OtherOtherOther

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$20.79 - $23.90 - $28.08

 

 

Equal Employment Opportunity Employer