Medical Assistant Coordinator - General Internal Medicine

GENERAL SUMMARY

Provides administrative and clinical support to providers in the division in caring for patients in the outpatient primary care setting. Assists providers with initiating and completing medication prior authorizations, patient paperwork, chronic care management workflows, and other patient care activities as needed. Patient care activities can include but are not limited to medication refills, patient questions, patient education, and collaboration with healthcare providers.

ESSENTIAL FUNCTIONS

• Performs ED/IP admissions and discharge follow-up; views EPIC and CRISP medical records to assist in the creation of care plans for patients.
• Conducts Social Determinant of Health Patient Screenings.
• Assists with care coordination of Medicare beneficiaries.
• Maintains logs of patients that have received preventative care including to but not limited to: colonoscopies, diabetic eye exams and mammograms during the calendar year.

DEPARTMENT ESSENTIAL FUNCTIONS

• Submits insurance requests for medications, gathers clinical notes and medical records to support requests, and track pending authorizations and appeals for denied claims.  
• Assists patients and providers in completion of medical forms. Organize, fax, scan, and file completed forms and other medical records into the electronic health record (EHR).  
•  Enrolls eligible patients with long term conditions in chronic care management.
• Assists nursing staff with medication refill requests, patient questions, and provide patient education materials.  
• Assists the office staff in scheduling follow-up appointments and specialist visits for patients as needed.  
• Works collaboratively with social workers and community health workers to understand and assess patient barriers to care and social determinant of health (SDOH) needs.

Note:  The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties as assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED) preferred
• Graduation from an accredited training program (school)
• 3-5 years of supervised work experience in a medical setting. Exemptions will be vetted by Human Resources Director and Department Director.
• Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required
• Demonstrated skill in venipuncture
• Ability to perform all medical assisting responsibilities under state and faculty guidelines
• General understanding and application of basic accounting principles
• PC proficiency
• Strong customer service skills
• Accurate data entry skills
• Current knowledge of payer requirements for referrals and pre-authorization
• Knowledge of GE, EPIC or similar computerized billing system
• Medical terminology preferred
• CPR certification is required

Total Rewards
The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.  University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits