Medical Assistant - ENT

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Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

It is time to take your career to the next level. As a Medical Assistant at Optum, you will learn from health care experts as you work side by side to provide care for patients in a clinical setting. You will build meaningful relationships with patients, their family members, health care providers, and office staff while providing high-quality direct patient care. We’ll offer you more than talent, resources, and can-do culture. We will provide you with the chance to improve the lives of others while helping improve the lives of millions.
 
Hours: Monday-Friday, 7:30-4:30PM

Primary Responsibilities:

• Delivers high-quality patient care through face-to-face, telephone, and electronic contact for examinations, treatments, monitoring, and preparation for diagnostic tests or procedures
• Collects and documents patient information, including vital signs, chief complaints, medications, allergies, health screenings, and other relevant information
• Assists physicians and nursing personnel with injections, EKGs, phlebotomy, and other patient care procedures as directed and within scope of practice
• Supports ENT-specific examinations and in-office procedures, including preparing patients, instruments, equipment, and examination rooms for procedures such as ear examinations, biopsies, and endoscopic evaluations
• Prepares patient charts by reviewing medical records, physician notes, imaging, diagnostic results, and outstanding orders to ensure necessary information is available for upcoming appointments
• Coordinates patient care, including referrals, diagnostic testing, imaging, audiology services, follow-up appointments, and preoperative requirements as directed
• Performs patient outreach, consult scheduling follow-up, appointment confirmations, and procedure reminder calls as assigned
• Assists with patient rooming, examination room turnover, discharge instructions, and maintaining efficient patient flow throughout clinic sessions
• Supports surgery preparation by assisting with required clinical documentation, preoperative testing, and coordination with the designated surgery scheduler
• Manages assigned telephone calls, Epic tasks, electronic messages, and patient inquiries while maintaining accurate and complete EMR and paper-based documentation
• Prepares and cleans examination rooms, maintains clinical supplies, and follows infection control and equipment handling protocols
• Participates in cross-training and provides clinical or administrative support to other specialty departments based on operational needs and demonstrated competency
• Performs additional duties as assigned in accordance with organizational standards and policies

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• Completion of a Medical Assistant program
• Basic Life Support (BLS) certification from AHA or willing to obtain by date of hire
• 1+ years of experience working as a Medical Assistant

Preferred Qualifications:

• Phlebotomy certification
• Electronic Medical Records (EMR) experience
• Bilingual English and Spanish  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.