Medical Assistant - Family Care

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Medical Assistant

REPORTS TO POSITION:         Clinic Supervisor or Manager

DEPARTMENT:                         St. Charles Health System

DATE LAST REVIEWED:          April 2026

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

DEPARTMENT SUMMARY: The Medical Assistant (MA) position is assimilated throughout St. Charles Health System encompassing practices in three Central Oregon counties and numerous specialties including orthopedic services, family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, behavioral health, and sleep medicine. Our MAs collaborate with physicians and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW: The Medical Assistant is responsible for daily patient flow for each respective physician for whom they work. They must use triage skills to gather information from which designated staff can make appropriate patient health assessments and to anticipate physician's needs as they relate to the patients' medical care.

This position does not manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Escorts patients to exam rooms and prepares for physician assessment.

Records and maintains patient's medical data in patient's medical chart.

Assists physician with answering phone requests from patients and/or other medical professionals and institutions.

Performs a variety of physician-requested ancillary and/or surgical patient procedures. (This excludes the administration of IV medication.)

Maintains equipment, instruments supply inventory levels.

Supports the vision, mission, and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High school diploma or GED.            

Preferred: Graduate of an accredited Medical Assistant program.          

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Current MA Certification from one of the following: The American Medical Technology Association (AMT), The National Center for Competency Testing (NCCT), The American Association of Medical Assistants (AAMA), The National Association for Health Professionals (NAHP) Certification, National Healthcareer Association (NHA) or current Oregon licensure as an intermediate or paramedic level EMT, LPN, RN, or Athletic Trainer.

AHA Basic Life Support for Healthcare Provider certification.

Preferred: NA

EXPERIENCE:

Required: Must have basic knowledge of ICD-10, CM/CPT/HCPCS coding conventions and procedures. Working knowledge of medical practice management information systems.  Basic knowledge of physician office documentation standards. Must be able to maintain confidentiality and meet all HIPAA requirements.

Those candidates with NHA certification that qualified due to work experience rather than graduation from an accredited Medical Assisting Program will be required to have one (1) year of experience in Medical Assisting.

Preferred: Two (2) years of Medical Assisting experience.

ADDITIONAL POSITION INFORMATION:

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS:

Risk for Exposure to BBP

Schedule Weekly Hours:

Caregiver Type:

Shift:

Is Exempt Position?

Job Family:

Scheduled Days of the Week:

Shift Start & End Time: