Medical Assistant - Float

Provides medical assistance to members and assists with meeting their healthcare needs. Services include assisting in examination and treatment of members (patients) under the direction of a physician, nurse practitioner or designee. Assists with interviewing members, measures vital signs under the direction of a psychiatrist or nurse practitioner, and records information in members’ electronic medical record on the day of service. Assists with coordination of health care needs of members to include primary care provider (PCP) coordination, coordinating provider appointments, follow up, obtaining medical records, and communicating and documenting member needs and information to the treatment team. Available to support all members needs at any clinic as assigned.

All members of our team are expected to provide support and services in accordance with the Nine Guiding Principles for Recovery Oriented Adult Behavioral Health Services and Systems and practice in a manner that is consistently mindful of the 12 Principles of The Arizona Vision for Children.

REQUIREMENTS

Essential Function for this Position

• Performs duties required of medical assistants in this treatment system to include conducting brief evaluations and measuring vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height) and may include blood draws and urine collection, performing ECG’s, and preparing specimens for laboratory analysis.
• Assists with coordination of care for health care needs of members to include primary care provider (PCP) coordination, coordinating provider appointments, follow up, obtaining medical records, communicating, and documenting member needs and information to treatment team ; also identifies opportunities to assist in meeting members’ healthcare needs.
• Works in collaboration with medical staff and all team members to ensure that member needs are evaluated and addressed.
• Identifies potential barriers to quality care and opportunities for improvement and reports them to nurse practitioner, psychiatrist or designee.
• Updates member files and schedules medical tests.
• Accurately and thoroughly document all services and activities in the medical record according to policy using approved forms and electronic systems.
• Responsible for completing prior authorizations and appeals for medications, answering medication line for any pharmacy needs or member concerns, communication, and coordination with both PCP and BHMP adult/child.
• Communicate with members and guardians to schedule appointments.
• Schedule appointments for child/adolescent lab draws at Central Valley location and draw blood at preset dates.
• Float between all four adult clinics as needed for coverage of PCP services.

Other duties as assigned.

Education, Certification, and Experience Requirements

• Must possess a high school or equivalency diploma; associates degree preferred.
• Medical Assistant certificate required.
• Phlebotomy experience required.
• Psychiatric/behavioral health experience with seriously mentally ill adults preferred, but not required.
• Must maintain current CPR, First Aid, and Therapeutic Options certifications (offered through Southwest Network)
• Must maintain a valid Arizona driver's license and car insurance
• Must be at least 21 years of age.

Knowledge, Ability, and Skills

• Must have the ability to maintain excellent member and family relationships and provide excellent customer service
• Requires effective written, verbal and interpersonal communication skills
• Ability to stay organized and have critical thinking, time management and problem solving skills are a must
• Ability to utilize multiple types of office equipment (i.e. phones, copier, fax, etc.)
• Ability to type 25 to 40 WPM is preferred
• Must be proficient in Microsoft Office software
• Must be able to utilize the internet and various web browsers

COMPENSATION and BENEFITS

• This position is offered at a fair, competitive salary.
• Medical, Dental, and Vision insurance
• Health Savings and Flex Spending account options
• Paid sick, vacation and holiday time (10 paid holidays per year!)
• Tuition reimbursement
• Retirement plan (403b) with company match
• Disability insurance
• Basic life insurance with the option to purchase supplemental insurance 
• Employee Assistance Program
• Employee Discounts

When you consider everything—the salary, the benefits, the ongoing training and support we offer, and the impact you’ll have on the lives of others—it could be the right opportunity for you.

Any offer of employment is contingent upon verification of education, employment, driving record and auto insurance, and completion of a criminal background check and drug testing.

Southwest Network is an equal opportunity employer.

ABOUT OUR ADULT SERVICES DIVISION

For adults with serious mental illness, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. We help people define their personal goals for recovery and manage their symptoms so they can achieve those goals. With our integrated health services, care and support, they discover strengths they didn’t know they had and are able to build futures filled with hope, meaning, and wellness.

ABOUT SOUTHWEST NETWORK

Southwest Network provides integrated behavioral and physical health services, caring for both the mind and body for whole health and wellness. We provide treatment programs for seriously mentally ill adults and children and adolescents with complex emotional and behavioral needs. We are committed to their recovery, and we work together to offer hope, support individual goals, encourage self-sufficiency, and change lives. We do whatever is needed for the individuals and families we serve.

We truly understand how important our employees are to those they care for, and how critical they are to our mission. As one of our employees, we will look after as many of your professional and personal needs as we can and make sure your work environment is productive, yet pleasant and informal. We are committed to offering you opportunities for personal and career growth, and we value and reward innovation, collaboration, dedication, and strength.