How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...
 
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
 
If this describes you then let’s talk!
 
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

The base pay scale for this position is $0.00 - $0.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

JOB DESCRIPTION
Obtains and documents reason for visit, patient vital signs which may include: Temperature, blood pressure, weight, BMI, respirations, and pulse.

• Collects specimens as directed by provider. Uses appropriate equipment and protocols for specimen collection, processing, handling, and storage. Ensures all specimens are tracked/logged prior to transportation to lab.
• Ensures all patient care areas are adequately stocked with unexpired medical supplies and has equipment that is in good working condition with up to date biomedical assessment checks. Properly handles, stores, and cleans instruments, equipment, and supplies per manufacturer guidelines.
• Prepares patients for scheduled procedures by assuring patient is appropriately gowned and instruments and supplies are set-up.
• Arranges for patients' ordered diagnostic and therapeutic services by completing necessary paperwork and scheduling of appointments. Under the direction of the provider, tracks, reviews and monitors follow-up of diagnostic test results. Relays information from the provider to the patient regarding results and follow-up instructions.
• Under the direct supervision of a licensed nurse or provider, prepares and administers vaccines, medications and controlled substances/narcotics as prescribed by the provider and as skilled competencies permit. Asks prescribed screening questions, identifies risks and contraindications, questions and observes for appropriate responses.
• Documents and processes prescription requests and refills per protocol.
• Performs basic office procedures, examinations and/or tests ordered by provider and as skill competencies demonstrate competence
• Provides patients with standard patient care instructions and education, and reviews with patient and family members as directed by providers
• Obtains comprehensive health information from patient/family members to review with providers or clinical resource over the phone. Uses this information to assist providers in determining the urgency for care or an alternative venue for care for patients with acute problems, should access not be readily available at the practice. Returns calls to patient in a timely matter.
• Completes pre-visit planning and visit prep according to established guidelines. Obtains comprehensive health information from patient/family members at the time of the visit. This may include review of systems and history of present illness and/or past medical and social history. Obtains an accurate medication review updating the EHR.
• Efficiently manages daily patient flow to manage fluctuating patient volumes and demands. Prioritizes daily patient care tasks and activities that are delegated by the care team.
• Under the direction of your supervisor, takes ownership in an office function/process improvement.

YEARS OF EXPERIENCE REQUIRED
2 years, Medical Assisting and Phlebotomy. Outpatient experience desirable. Knowledge of aseptic technique, basic wound care, patient safety and patient transport techniques.

YEARS OF EXPERIENCE PREFERRED
Knowledge of communication of patient status through recording and reporting of clinical data (i. e. vital signs, pulse oximetry, height and weight), basic medical terminology.

ENVIRONMENTAL WORKING CONDITIONS
Indoor area with frequent exposure. Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians.

HAZARDS OSHA
OSHA Category 1.Tasks that involve exposure to blood, body fluids, tissues, and other potentially infectious materials.

POSITION & UNIT ACCOUNTABILITIES

• Demonstrates Clinical Proficiency - Reports changes in patient's condition. Reports changes in patient condition to the RN or MD.
• Demonstrates Competency & Safety of Patient Care - Completes duties requesting assistance as needed. Carries out responsibilities in a timely fashion, requesting assistance as needed.
• Endeavors to Improve Organizational Performance -Maintains a cost-effective approach to patient care. Uses type and quantity of materials to meet patient care requirements at the least cost.
• Endeavors to Improve Organizational Performance - Maximizes efficiency and productivity. Identifies and recommends ways to improve efficiency and/or outcomes in work standards.
• Endeavors to Improve Organizational Performance - Performs support activities that maintain unit operations. Performs activities that maintain efficient unit operations, as assigned (such as preparing patients for transport, keeping egress clear).
• Endeavors to Improve Organizational Performance - Provides feedback to others to ensure performance improvement. Provides feedback to personnel as necessary to acknowledge and/or improve quality (i. e. timeliness, efficiency, appropriateness, patient satisfaction).
• Endeavors to Improve Organizational Performance - Reports excessive use of costly materials. Recognizes and reports use of costly or excessive quantity of materials.
• Endeavors to Improve Organizational Performance - Shares pertinent professional information and knowledge with others. Exchanges appropriate and professional information with coworkers.
• Ensures Continuum of Care - Communicates when deadlines cannot be met. Communicates to appropriate person when deadlines cannot be met and identifies barriers to task completion.
• Ensures Continuum of Care - Initiates emergency interventions appropriately. Initiates emergency interventions (heartsaver) as appropriate according to unit-based standard of care.
• Ensures Continuum of Care - Provides status report of patient. Gives verbal handoffs and patient reports to RN and other colleagues, at breaks, change of shifts and before leaving the unit.
• Exercises Leadership - Notifies appropriate personnel of urgent/emergent situations. Notifies appropriate personnel of emergent/urgent situations; initiates emergency interventions (Heartsaver) as appropriate.
• Maintains Documentation & Manages Information - Accurately records data. Accurately records data (i. e. vital signs, heights and weight).
• Maintains Documentation & Manages Information - Follows guidelines for documentation. Documents per established HSS/office guidelines.
• Participates in Education - Completes mandatory eLearning. Completes mandatory annual eLearning.
• Participates in Education - Maintains clinical competency. Maintains clinical competencies by attending Hospital wide in-services as approved and assigned by Patient Care Director.
• Promotes Environment of Care/Infection Control - Promotes & ensures patient safety. Follows and implements established policies and procedures to ensure patient safety.
• Promotes Environment of Care/Infection Control - Promotes principles of Infection Control and Standard Precautions. Promotes utilization of principles of Infection Control and Standard precautions in the performance of patient care activities.
• Promotes Environment of Safety/Infection Control - Reports malfunctioning equipment appropriately. Follows procedures for malfunctioning equipment as outlined by the Department of Biomedical Engineering.
• Promotes Environment of Safety/Infection Control - Reports safety and security issues immediately. Immediately reports safety and security problems to the appropriate persons.
• Upholds Patient Rights/Organizational Ethics - Offers support to patients and families. Offers emotional, physical or spiritual support for patients and family members.
• Upholds Patient Rights/Organizational Ethics - Privacy and dignity. Takes steps to maintain the patient's physical and personal privacy.
• Upholds Standards/Expectations of HSS Staff - Checks unit refrigerators. Checks unit refrigerators and records temperatures on refrigerator daily logs and/or AED, as applicable.
• Upholds Standards/Expectations of HSS Staff - Monitors other patients on unit during emergencies. Monitors other patients on unit during emergency situation and communicates issues to appropriate nurse.
• Upholds Standards/Expectations of HSS Staff - Time management. Completes assignments and meets deadlines.
• Upholds Standards/Expectations of HSS Staff - Uses and maintains equipment as intended. Uses and maintains HSS equipment, furnishings and facilities as intended. Unit Specific: (Ambulatory Care) Prepares site for invasive joint injections/aspirations. Prepares patient for invasive joint injections/aspirations utilizing sterile techniques. Unit Specific: (Ambulatory Care) Stocks exam rooms weekly and as needed. Stocks exam rooms weekly and as needed. Unit Specific: Ensures patient care areas are clean and presentable. Ensures that patient care areas are clean, neat and ready for patient use. Unit Specific: Maintains the patient's medical records according to requirements. Maintains the patient's medical records according to requirements. Unit Specific: Obtains and reports vital signs. Obtains and reports vital signs to the RN or physician, as applicable. Unit Specific: Participates in programs & huddles. Participates in programs and huddles as designated.
• Demonstrates Clinical Proficiency - Assists with wound care. Assists with changing of postop dressings, removal of sutures, and carries out appropriate wound care, under direct supervision of clinical privileged license personnel, as applicable.
• Upholds Standards/Expectations of HSS Staff - Works collaboratively with others. Works cooperatively within own unit/department and with other units/departments. Acts as team player, as indicated by feedback from the care delivery team/ office, clinic team as applicable.

EDUCATION REQUIRED
High School Diploma or equivalent (G. E. D.), may include specialized or vocational courses. Additional outpatient didactic and clinical training such as obtained through completion of a corpsmen or patient care associate program, or equivalent experience.

CERTIFICATIONS/LICENSURE REQUIRED
Medical Assistant. Successful completion of a certified medical assistant training program.

CERTIFICATIONS/LICENSURE PREFERRED
CMA or RMA

SKILLS REQUIRED
Good basic computer skills

SKILLS PREFERRED
Good basic computer skills, Experience with Epic

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.