Medical Assistant – Front Office

Primary Accountability

The Medical Assistant – Front Office is responsible for supporting efficient patient flow and registration duties while performing various aspects of the front office patient visit. 

Description of Primary Responsibilities

1. Responsible for supporting and monitoring patient flow.
   1. Scrubs appointments in advance to ensure necessary information is available for patient visit.
   2. Assists in the distribution of patients, including walk-ins.
   3. Makes appropriate assessment of patient’s health needs, including taking temperature, collecting symptoms, etc.
   4. Keeps patients informed of wait times and ensures patients are properly flowed in system.
   5. Schedules patient appointments.
2. Responsible for performing various aspects of patient visit during check in.
   1. Collects accurate demographics and insurance eligibility information.
   2. Registers new and established patients according to expected workflows.
   3. Captures and updates insurance information in the patient’s record.
   4. Completes enrollment and necessary forms for financial programs.
   5. Completes necessary clinical forms required for patient visit.
   6. Ensures forms and insurance cards/eligibility are scanned and indexed appropriately and timely.
   7. Ensures documents within e-fax folders are addressed.
3. Ensures collection of nominal fees and patient balances at the time of check in.
   1. Reconciles and deposits all payments collected at the end of the shift.
   2. Generates daily bank deposit and necessary reporting to Finance department.
4. Responsible for obtaining medical record releases, and ensuring the processing of medical record requests.
   1. Performs documentation in the patient’s electronic health record according to policy and training.
5. Follows procedures for opening and closing the health center.
6. May also be required to perform back office duties
   1. May also be responsible for maintenance of the mobile health unit.
   2. In charge of weekly cleaning and restocking of mobile health unit, dumping septic tank and refueling the vehicle.
   3. Drives mobile health unit to and from various designated locations (as often as multiple times per day, after-hours, and on weekends).
   4. Maintains all vehicle logs and any DMV records as required.
   5. Assists disabled passengers and children into and out of vehicle.
   6. Immediately reports to supervisor any vehicle safety, maintenance and hazard issues. Cooperate with any 3rd party official or employee assigned to vehicle inspections.
7. Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions.  Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law. 
8. Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
9. Performs other duties as assigned.

Description of Primary Attributes

Professional & Technical Knowledge:

Effective June 1, 2026, all individuals hired into the role must:

1. Possesses work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, mathematical, and technical skills.
2. Have proof of completion of high school with a minimum overall GPA of 2.5 or completion of General Educational Development (GED) with a minimum overall score of 162.5, and health care related knowledge frequently acquired through completion of a trade school, para-professional, or certificate type program.  
3. If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma.
4. Have two years of experience or successful completion of a medical assistant externship with Family HealthCare Network.

Technical Skills:

1. Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
2. Ability to use Microsoft Excel to review and compile data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
3. Ability to create basic presentations in Microsoft PowerPoint.

Licenses & Certifications: 

1. Clinical Medical Assistant Certification from a teaching institute is preferred; for some locations, Administrative Medical Assistant Certification (or equivalent certification, including business, billing, coding) from a teaching institution may be considered.  MA Certification from a medical doctor will be considered. 

Communications Skills:

1. Job duties require the compilation of information prepared in effective written form, including correspondence, reports, articles or other documentation.
2. Effectively conveys technical information to non-technical audiences.

Physical Demands: The physical demands described here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this position, the employee is regularly required to sit and use repetitive hand movement to type and grasp. The employee is frequently required to stand or walk; and must occasionally bend waist, twist waist, squat, climb, kneel, reach above and below shoulder height, as well as the ability to occasionally lift and carry light objects such as supplies, charts, or small equipment.

Pay Scale:

Min Hourly Rate: $25.25

Max Hourly Rate: $30.30