Job Title: Medical Assistant Front Office Coordinator
Job Location: Greater Good Health Clinic, Chubbuck, ID
In office: 5 days a week, 7:30-4:00pm MT, 30 min lunch

Company Description:
Greater Good Health is a community of healthcare providers, operators, and builders whose mission is to address health disparities and reimagine senior healthcare. To do this, we partner with payers to bring value-based primary care to underserved communities and work alongside risk-bearing organizations to develop innovative, value-based clinical programs – all designed exclusively for older adults and their unique healthcare needs. Grounded in our mission and core values, we are building a better, simpler healthcare experience for the patients we serve and the providers who care for them.

While providing more access to care, we understand that Nurse Practitioners need optimal work-life alignment to provide the best care for the greater good. GGH’s goal is to support the modern-day healthcare professional to live fully in both their professional and personal lives.

If this vision resonates with you, we hope you consider bringing your passion, your energy, your curiosity to Greater Good Health.

What will you do as Front Office Coordinator?
The Front Office Coordinator is an integral part of the primary care clinic team, serving as the face of Greater Good Health to delight patients as they walk through the door. Reporting directly to the Clinic Administrator, this role is responsible for delivering an excellent clinic experience by listening, engaging, and assisting each patient and guest every day from registration to departure. In addition to community outreach, you will host and coordinate events (in-the clinic) to engage potential patient and increase awareness of GGH’s services. With a positive demeanor, the Front Office Coordinator provides exceptional customer service to patients throughout their visit with Greater Good Health to deliver a first-class experience.

Culture & Community

Welcomes all and cares empathetically for patients and team members.
Acts as a central point of contact welcoming patients and prospects and ensuring they have an optimal experience from the moment they walk in the door.
Listen and observe the needs of each patient to ensure they are supported throughout their visit – your main goal is to provide an excellent patient experience to retain and acquire new patients

Day-to-Day Responsibilities

Greets and welcomes all patients and related individuals to appropriate locations while maintaining excellent customer service
Triages walk-in patients and emergencies as per established policies and procedures.
Coordinates front office responsibilities by assisting patients with check-in or check-out.
Supports patient registration per protocols and updates patient information within the electronic health record; protects patient’s rights by maintaining confidentiality of personal and financial information.
Reviews and verifies patient coverage of insurance or other agencies and identifies the patient’s responsibility.
Collects co-pays/deductibles prior to patient being seen per protocol. Informs patients of any outstanding balancing and collects balance, and issues receipt or statement per established protocol.
Educates patients on available clinic services and assists patients with patient portal enrollment or other online tools.
Connects new patients to the Patient Liaison as a patient resource.
Supports the review of schedule templates to ensure patients are scheduled correctly for the day/week.
Reviews the patient schedule to ensure patients are in the correct status and are up to date.
Schedules or reschedules patient appointments for existing patients.
Conducts pre-visit reminder calls and follows-up with patients for “no-show” appointments for established patients.
Performs outbound administrative follow-up calls as needed.
Triages incoming calls and routes them to the appropriate team member.
Opens and closes the office as needed.
Basic housekeeping to ensure all check-in, vestibule, coat room, and other communal spaces are clean, stocked and maintained.
Complete administrative duties varying from making copies, scanning, and uploading documents, collecting billing information, mail management – sorting or collecting postal mail, directing vendor deliveries and shipments around the clinic, and managing faxes.

Promotes and supports a premier teammate experience

Participate in team meetings and clinic huddles to review patient/provider schedules and plan for the day/week ahead.
Communicates and escalates any issues to the clinic administrator.
Attends in-clinic and community events to help with registration.
Cross-functional collaboration with all team members to complete ad-hoc projects.
Promotes high-quality patient care and outstanding patient experience as reflected in patient satisfaction scores.
Demonstrates or Provides effective communication with the team throughout the team.
Act as the primary host for all community room events in- & out- of the clinic. Responsibilities may include event planning/creation, greeting & signing-in attendees, coordinating logistics, and setting up and breaking down events. Work with the central team for additional support when needed.

What will make you successful at Greater Good Health?
Abilities and values
Drive Impact. Strong focus and commitment to building relationships, supporting people, and creating value for patients.
Influence. Strong communication and collaboration with patients, care teams, and clinic management.
Conviction. We work hard and we’re having a blast doing it. We know the work we’re doing is changing healthcare dramatically for the better, and we know we’re the team that can make it happen.
Community. You make Greater Good Health the best place to work for others around you. You live our core values.

Experience and Qualifications

High School Diploma or GED equivalent
MA certification is strongly preferred
MA experience strongly preferred
3+ years of office administration experience
Healthcare experience is preferred, but not required
Customer service experience (Preferred)
Healthcare organization experience is a plus
Experience with Electronic Health Record (EHR) (preferred)
Valid Montana driver's license (preferred)

Physical Demands

4-5 hours a day, sitting at a desk in the clinic and using a keyboard
3-4 hours a day, standing and walking in order to help patients with the door, orient or help patients navigate the clinic
As needed, collecting the mail which may include lifting light packages of under 15 pounds.
As needed, light re-arrangement of furniture in patient areas and watering plants.
On an exception basis, occasionally for events, light set up duties, such as hanging banners and placing flyers and other collateral in centralized locations.
Ability to coordinate events and manage logistics, from setup to breakdown.
Comfortable with physical labor, including the ability to lift up to 50 pounds

Perks and Benefits:
Competitive Compensation Package: We offer a competitive compensation package
Comprehensive Medical, Dental, and Vision Benefits: Take advantage of comprehensive healthcare coverage, including medical, dental, and vision benefits, to prioritize your health and well-being. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available
Paid Time Off and Parental Leave: Enjoy paid holidays, vacation time, and paid parental leave to maintain a healthy work-life balance and spend quality time with your loved ones
401K Program with Company Match: Plan for your future with our 401K program, featuring a company match, to help you save for retirement
Wellness Resources: Access to BetterHelp sessions and a monthly wellness benefit to support your physical, mental, and emotional well-being
Comprehensive Life and AD&D Coverage: Enjoy peace of mind with 100% premiums covered by GGH for Basic Life and Accidental Death & Dismemberment (AD&D) insurance for full-time team members. Additionally, voluntary supplemental life insurance is offered at a discounted rate
Employee discount savings program: Save on travel, entertainment, streaming services, online shopping and so much more!
Voluntary Insurance plans: We offer voluntary short term disability, critical illness and accident plans for additional financial security during periods of illness or injury that prevent you from working for a set period of time

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. GGH is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider applying. You may be just the right candidate for this role or another one of our openings!

Medical Assistant Front Office Coordinator - Primary Care

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