Medical Assistant I

PRIMARY FUNCTION

Perform quality team-based patient care under the direct supervision of a clinician for both clinical and administrative functions to promote health and wellness in a safe and friendly environment. Supports clinician and care management teams in the maintenance of chronic disease management, examination, and treatment of pediatric patient population.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

• Welcome and room patients; prepare exam rooms ensuring cleanliness, infection control, and appropriate supplies.
• Obtain and document vital signs (height, weight, temperature, pulse, respiration, blood pressure, pulse oximetry).   
• Collect and document patient history, medications, allergies, and chief complaint in the EMR.
• Prepare patients for examinations and assist clinicians during routine procedures.
• Perform basic screenings (vision, hearing, developmental).
• Administer vaccines and medications using established protocols and buddy-check processes.
• Collect routine lab specimens (capillary blood, urine, throat and nasal swabs) and process appropriately.
• Perform point-of-care testing and operate equipment (e.g., EKG, spirometry)
• Provide basic first aid and wound care as directed.
• Reconcile medications and vaccines in EMR and state registry.
• Maintain accurate patient records and organize/scanning documentation.
• Provide patient education using approved materials.
• Ensure proper vaccine handling and storage compliance.
• Assist with scheduling, referrals, and completion of routine forms.
• Respond to patient messages and escalate concerns appropriately.
• Observe and report changes in patient condition to clinician.
• Maintain a safe, clean clinical environment.
• Follow HIPAA, safety, and infection control policies.
• Support team workflow and assist colleagues as needed.
• Perform other duties as assigned.

QUALIFICATIONS                

EDUCATION:

• High School Diploma or equivalent required.
• Medical foreign doctors must have a Bachelor of Science degree in General Medicine from a regionally accredited university or equivalent.
• Experience may be commensurate with education.

EXPERIENCE:

• Minimum 1 year of Medical Assistant experience with MA Diploma/Certification in healthcare setting preferred.

LICENSURE/CERTIFICATION

• MA Diploma/Certification required OR a minimum of 3 years MA experience will commensurate Diploma/Certification requirement.
• Active BLS certification required.
• Upon hire, and for the duration of the employment period driver’s license.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent interpersonal, organizational and customer service skills to support and reassure pediatric patients and their families.
• Maintain effective working relationships with patients, employees, and the community. 
• Ability to multitask in a fast-paced environment.
• Knowledge of basic medical terminology, and immunization. 
• Knowledge of medical safety practices and standards.
• Ability to plan, prioritize and organize. 
• Ability to communicate clearly both written and verbally.
• Critical thinking includes emergency situations.
• Proficiency in electronic health recordkeeping systems.

TYPICAL WORKING CONDITIONS

• Patient-facing
• May rotate working in the office and remote/telework.
• Direct patient care.
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.
• Designated Medical Assistant float staff will be assigned to multiple designated office locations as applicable.
• Indoor Work
• Excessive Noise
• Operating Computer
• Exposure to Hazards
• Extreme Temperatures
• Reach Outward
• Manual Dexterity
• Reach above Shoulder
• Lift/Carry 20 lbs. or less.
• Push/Pull 41-200 lbs.
• Sitting
• Walking
• Crawl
• Squat or kneel.
• Bending

OTHER PHYSICAL REQUIREMENTS

• Vision
• Sense of sound
• Sense of touch
• Ability to wear Personal Protective Equipment (PPE)

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.