Medical Assistant I/ PSR - NPPC Primary Care (Full Time, Day)

At Northbay Health, the Medical Assistant I / Patient Services Representative provides comprehensive front- and back-office support within NorthBay Health ambulatory practices.

The MAI/PSR performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. Exercises judgment within defined guidelines and functions as part of a clerical, and customer service team in support of Ambulatory Division medical practices. As a Medical Assistant I, this role is also responsible for providing direct patient care in support of a provider in an ambulatory care setting under the direction and supervision of a licensed physician. Distribution of staff and patients may require reassignment to other nursing areas.

Qualifications

Education

• High school graduate or equivalent preferred.
• Some college business or computer coursework preferred.
• Coursework in medical terminology preferred.
• Graduate from an accredited Medical Assistant program.
• Program or additional classwork in medication administration required.

Licensure/Certification

• State or National MA Certification required within 6 months of hire.
• Current AHA or equivalent CPR/BLS certification required.
• Certified Phlebotomy Technician highly preferred.
• Program or additional classwork regarding medication administration required within 6 months of hire.
• MA medication administration competency checklist completion required within 6 months of hire.

Experience / Skills

• Two years of customer engagement experience and/or a service-centered role required.
• Previous experience with medication administration required.
• Experience within a healthcare environment involving medical record processes, appointment scheduling, referral and authorization processes, registration processes, and back-office clinical support preferred; ambulatory experience preferred.
• Excellent customer service skills required.
• Excellent oral and written communication skills with the ability to effectively articulate thoughts in productive and meaningful discussions.
• Ability to successfully manage multiple priorities effectively and within expected timeframes.
• Working knowledge of:
  • Medi-Cal, Medicare, Managed Care, Indemnity, and Workers' Compensation insurance types.
  • The impact of registration/admission accuracy on claims processing and reimbursement.
  • The impact of registration accuracy on safe, high-quality patient care.
  • Organizational processes and procedures.
  • NorthBay Health clinical computer systems.
• Demonstrated service excellence, including professionalism, customer focus, compassion, strong listening skills, and a warm demeanor.
• Consistently exhibits empathy, optimism, resourcefulness, and cultural competency in interactions with others.
• Open to learning new things and working collaboratively with others.
• Demonstrated understanding of the unique complexities and challenges of the healthcare environment.
• Strong organizational and time management skills.
• Must demonstrate and maintain current knowledge and skill in providing ambulatory nursing care as appropriate for patients in the following age groups:  Geriatric, Adult, Young Adult, Pediatric and Neonatal. 
• Knowledge of medical terminology.

Standards of Performance

• Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality

Physical Effort

• Attendance is an essential function of the job.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Moderate physical activity including ability to assist patients, frequent ambulation and prolonged standing.
• Position requires extensive use of computer keyboarding throughout the day.

Hours

• Based on business need.

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.