Medical Assistant II

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

A clinical position providing patients with direct safe, quality care throughout their treatment and disease process under the direction of the MD or NP/PA (provider) and or the oversight of a direct supervisor (LPN and or RN).  

ESSENTIAL FUNCTIONS:

• Measures patient height / weight and vital signs. Screens for and documents pain, distress, clinical depression scores required for each patient visit
• Completes “rooming” process including escorting patient to exam room
• Reviews/verifies medication lists and preferred pharmacy information with patient for accuracy and enters/ updates information in the Electronic Medical Record (EMR) at each encounter
• Reviews/verifies patient allergies and updates in EMR at each encounter
• Reviews health histories and other assigned historical information with the patient since the last visit and updates in the EMR at each encounter.
• Completes all required screening questionnaires and enters data in the EMR
• Prepares patients for examination and or treatment assuring rooms/chairs are turned over in a manner that promotes efficient provider workflow and patient through put
• Reviews need for prescriptions/refills at each encounter. Manages prescription refill extension requests per Tennessee Oncology (TO) policy, procedure, standards. Calls in prescriptions/ refills according to TO policies, at the direction of the provider or under the supervision of an LPN/RN,
• Calls patients with lab results and verbatim instructions, at the direction of the provider and under the supervision of an LPN/RN
• Assists with telephone triage by screening incoming calls/messages, returns phone calls at the direction of the provider and under the supervision of an LPN/RN adhering to approved protocols/ decision making trees/ algorithms
• Assists with provider performed procedures/exams/acts as a chaperone (i.e., bone marrow biopsies, skin biopsies, etc.)
• Assists in the treatment room with port access, injections, vital signs, comfort rounds, assigning/cleaning chairs, etc.
• Assists with nursing evaluations under the supervision of an LPN/RN
• Prepares and administers approved ID, SQ, IM and or PO medications as ordered by providers and according to TO practice standards and or policies.
• Accesses drug cabinets and assists with completion of daily/weekly/monthly activities under the supervision of an LPN/RN (excluding controlled substance inventory counts)
• Accesses and flushes implanted ports, after competency validation, under the supervision of an LPN/RN
• Collects laboratory specimens (blood, urine, sputum. nasal/oral swabs after competency validation
• Performs simple dressing changes under the supervision of an LPN/RN
• Assists with patient education as outlined /approved by the provider or under the supervision of an LPN/RN
• Removes flushed peripheral IV catheters, after competency validation, under the supervision of an LPN/RN
• Verifies accuracy of or works collaboratively with front office staff to schedule appointments and or arrange referrals at the direction of a provider or under the supervision of an LPN/RN
• Assists with completing forms for patients (i.e., FMLA, Disability, Prior Approval, etc.) according to TO policies and within scope of practice.
• Assists with insurance prior authorizations for scheduled visits, referrals and or medications
• Stocks exam rooms, treatment room and other clinical areas to meet daily needs.
• Prepares and maintains supplies and equipment for clinic
• Informs direct supervisor of clinic needs and concerns related to the work environment.
• Assists with the training/competency validations or acts as a preceptor for Medical Assistants/Certified Nursing Assistants/LPN (within scope of practice) when needed
• Participates on committees as requested
• Attends all mandatory in-services and meetings.
• Completes all required/assigned training, continuing education and competency validations on time
• Adheres consistently with TO policies, procedures, standards
• Consistently role models TO code of conduct, mission, and values
• Performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

• Proven ability to multi-task in a fast-paced environment.
• Knowledge of organization policies, procedures systems.
• Knowledge of OSHA requirements for safe handling of blood and body fluids.
• Skill in computer applications.
• Skill in verbal and written communication.
• Skill in gathering and reporting information.
• Skill in venipuncture.
• Skill in professional customer service, i.e., answering phone, greeting patients.
• Ability to work effectively with staff, and other internal and external sponsor and agencies.
• Demonstrates a positive, respectful, empathetic attitude at all times.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent
• 5-years recent Medical Assistant experience in a healthcare setting required
• Medical Assistant Certification required (CMA, CCMA, NCMA, NRCMA)
• Current TO approved BLS provider card required within 3 months of hire

PHYSICAL REQUIREMENTS:

Physical Activity Required

Amount of time

None

Less than 1/3
(Occasionally)

1/3 to 2/3
(Frequently)

More than 2/3
(Regularly)

Standing

X

Walking

X

Sitting

X

Fingering or manual dexterity

X

Repetitive finger motion

X

Lifting or exerting force

    Up to 50 pounds

X

Reaching or stretching

X

Climbing or balancing

X

Crouching or stooping

X

Speaking

X

Hearing

X

Seeing (with correction)

X