Medical Assistant II- Advanced Pain Therapies

Location: 550 University Blvd Suite 2007, parking in surface lot

• Schedule: Full-time/40 hours per week, 8-hour shift- from 0730-1630
• No weekend or holiday requirements

What You'll Do:

• Serve as the primary patient-facing resource for scheduling in-person surgical procedures. 

• Communicate professionally and effectively with physicians, patients, the surgery center, and the prior authorization team. 

• Review medications and provide procedure instructions to patients using physician-approved guidance. 

• Coordinate procedure scheduling and communicate appointment details, preparation instructions, and expectations to patients. 

• Contact patients by phone regarding procedure rescheduling, prior authorization updates, and additional information needed for scheduling. 

• Submit surgery clearance forms and ensure timely follow-up and retrieval of completed documentation. 

• Monitor and manage physician procedure schedules to ensure templates are utilized effectively and procedure slots remain filled. 

• Collaborate closely with providers and support staff to maintain efficient patient flow and surgical scheduling processes. 

• Follow up on insurance authorization requirements and assist in obtaining information needed to support approvals. 

• Utilize Cerner and other communication tools to manage messages, coordinate care, and track scheduling activities.

Why Join Us?

• Opportunity to work in a high-volume, team-oriented setting
• Career advancement opportunities through the Medical Assistant career ladder (MA I → MA II → MA III)
• Supportive environment with exposure to a wide variety of patient care experiences

Benefits

• Benefits Designed for You
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi‑weekly incentives

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. 

• AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• High school diploma or equivalent required. Graduation from a Medical Assistant program required.
• Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• Knowledge of OSHA, CLIA, and ADA required.
• Knowledge of ICD-10 and CPT coding required.
• TB validated (to administer or read) or validation obtained within 6 months of hire preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.