Medical Assistant II-Riley Pediatrics Infectious Disease

Medical Assistant II - Riley Pediatrics Infectious Disease

Join the team at Riley Pediatrics Infectious Disease and help deliver exceptional care to pediatric patients and their families. We are seeking a Certified Medical Assistant who is patient-focused, organized, and thrives in a collaborative clinical environment.

Position Details

• Location: Riley Outpatient Clinic, Indianapolis, IN
• Schedule: Monday-Friday, 8:00 AM - 4:30 PM
• FTE: Full-Time (1.0)
• Work Arrangement: Hybrid (3 days onsite, 2 days remote)

Key Responsibilities

• Room patients and prepare them for provider visits
• Obtain and document vital signs
• Administer injections and immunizations
• Manage patient messages and provider inboxes
• Provide triage phone support
• Communicate effectively with patients, families, and care teams
• Support providers in delivering high-quality patient care

Required Qualifications

• Current Certified Medical Assistant certification
• Completion of a clinical externship
• Experience obtaining vital signs
• Experience administering injections and immunizations
• Strong patient communication and customer service skills

Preferred Qualifications

• Experience with EMR systems such as Epic or Cerner
• Triage support experience
• Patient messaging and inbox management experience

Ideal Candidate

• Patient-centered and compassionate
• Strong communicator
• Team-oriented and dependable
• Adaptable in a fast-paced environment
• Organized and able to manage multiple priorities

Success in the First Six Months

• Independently room patients and obtain vital signs
• Administer immunizations and injections confidently
• Manage patient messages and provider inboxes effectively
• Provide triage support
• Demonstrate proficiency within the EMR system
• Deliver an outstanding patient and family experience

If you are a Certified Medical Assistant looking to make a difference in pediatric specialty care, we encourage you to apply.

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. 

• AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• High school diploma or equivalent required. 
• Graduation from a Medical Assistant program required.
• Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• Knowledge of OSHA, CLIA, and ADA required.
• Knowledge of ICD-10 and CPT coding required.
• TB validated (to administer or read) or validation obtained within 6 months of hire preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.