Medical Assistant III

PRIMARY FUNCTION

Perform quality team-based patient care under the direct supervision of a clinician for both clinical and administrative functions to promote health and wellness in a safe and friendly environment. Supports clinician and care management teams in the maintenance of chronic disease management, examination, and treatment of pediatric patient population.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

• Perform all MA I and MA II duties at an advanced level.
• Lead daily clinic workflow and resolve patient flow issues.
• Manage inventory, including ordering, tracking, and maintaining supplies and vaccines.
• Oversee vaccine storage, cold chain compliance, and excursion response.
• Train and mentor staff; conduct competency validations.
• Serve as clinical resource for procedures, policies, and workflows.
• Support complex procedures and ensure readiness of rooms and equipment.
• Lead quality improvement efforts and ensure KPI adherence.
• Conduct audits and support compliance activities (e.g., AAAHC readiness).
• Ensure accurate incident reporting and follow-up.
• Troubleshoot complex operational and equipment issues.
• Provide advanced patient education including post-care instructions.
• Monitor staff adherence to clinical and documentation standards.
• Support Practice Manager as operational backup.
• Coordinate communication across providers, staff, and leadership.
• Analyze workflows and recommend process improvements.
• Ensure calibration and maintenance of clinical equipment.
• Lead by example in safety, compliance, and patient experience.
• Perform other duties as assigned.

QUALIFICATIONS               

EDUCATION:

• High School Diploma or equivalent required.
• Medical foreign doctors must have a Bachelor of Science degree in General Medicine from a regionally accredited university or equivalent.
• Experience may be commensurate with education.

EXPERIENCE:

• Minimum 5 years of Medical Assistant experience with MA Diploma/Certification in healthcare setting preferred.

LICENSURE/CERTIFICATION:

• MA Diploma/Certification required.
• Active BLS certification required.
• Upon hire, and for the duration of the employment period driver’s license.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent interpersonal, organizational and customer service skills to support and reassure pediatric patients and their families.
• Maintain effective working relationships with patients, employees, and the community. 
• Ability to multitask in a fast-paced environment.t  
• Knowledge of basic medical terminology, and immunization. 
• Knowledge of medical safety practices and standards.
• Ability to plan, prioritize and organize. 
• Ability to communicate clearly both written and verbally.
• Critical thinking includes emergency situations.
• Proficiency in electronic health recordkeeping systems.

TYPICAL WORKING CONDITIONS

• Patient-facing
• May rotate working in the office and remote/telework.
• Direct patient care.
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.
• Designated Medical Assistant float staff will be assigned to multiple designated office locations as applicable.
• Indoor Work
• Excessive Noise
• Operating Computer
• Exposure to Hazards
• Extreme Temperatures
• Reach Outward
• Manual Dexterity
• Reach above Shoulder
• Lift/Carry 20 lbs. or less.
• Push/Pull 41-200 lbs.
• Sitting
• Walking
• Crawl
• Squat or kneel.
• Bending

OTHER PHYSICAL REQUIREMENTS

• Vision
• Sense of sound
• Sense of touch
• Ability to wear Personal Protective Equipment (PPE)