The Medical Assistant (MA) is responsible for assisting physicians, PA, or NP with clerical duties, patient flow, patient care, and procedures. 
  

Essential Job Functions: 

• Prepares the examination room. Escorts patient into the room. Cleans examination room when the exam is complete. 

• Maintains efficient patient flow. 

• Ensures proper preparation for patient visits. 

• Prepares pertinent information needed for patient visits. 

• Communicates & provides care consistent with the age, cultural, spiritual, and developmental needs of the patient. 

• Answers the telephone in an appropriate manner. Directs calls and/or takes accurate messages. 

• Schedules appointments accurately and appropriately according to departmental guidelines. 

• Consistently and accurately stocks examination rooms with all necessary supplies. 

• Assists in ordering and maintaining all supplies as assigned. 

• Reconciles encounters daily and accurately, according to policy guidelines. 

• Effectively communicates problems, concerns, or issues to the Supervisor and/or Manager appropriately and promptly. 

• Understands and performs within the scope of practice. 

• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR. 

• Reviews and updates medication list and accurately documents knew allergies in the Electronic Health Record (EHR). Demonstrates an understanding of prescription control and prescription refill procedures. 

• Accurately documents allergies in EHR. 

• Employs appropriate and timely use of Tasking in EHR. 

• Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR. 

• Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR. 

• Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste. 

• Maintains proficiency with department specific equipment, troubleshoot, and reports malfunctions promptly 

• Facilitates transition of care to UCC/Hospital 

• Demonstrates flexibility with various work schedules. 

• All other duties as assigned 

• Recognizes and performs duties which need to be performed although not directly assigned. 

• Provide scribing services. 

General Job Functions: 

• Other duties as assigned 

Physical Job Requirements: 

• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account. 

• Physical agility, which includes the ability to maneuver the body while in place. 

• Dexterity of hands and fingers. 

• Endurance (e.g. continuous typing, prolonged standing/bending, walking). 

Environmental Risks: 

• Allergens: dust, mold, and/or pollen 

• Combative Patients / Visitors 

Education, Certification, Computer and Training Requirements: 

• High School Diploma or GED required 

• Graduated from an accredited Medical Assistant program, required 

• Basic Life Support (BLS), preferred 

• Ability to communicate in English, both orally and in writing, required 

• Bilingual in Polish preferred

• Ability to organize and perform multiple tasks in a timely manner, required 

• Basic proficiency in computer use, required 

• Ability to commute to satellite offices as needed, required 

Travel: 

• Travel to satellite locations as needed