Medical Assistant-Lead

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. 

Leads play a crucial role in assisting patients by providing information, services, and support. Their responsibilities can encompass both clinical and administrative tasks depending on the role, such as aiding physicians with patient care and managing various clerical, environmental, and organizational duties. These can range from ensuring the security of medical records to maintaining medical supplies and performing preventive maintenance on equipment to ensure its proper functioning. The ideal Lead must possess exceptional organizational skills, work well within a team, and be able to effectively manage multiple priorities in a fast-paced medical office. Flexibility to work in different locations, as needed, is also required. 

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• All Current job duties that are listed on the current Job description role of the new Lead as well as the following:
  • Precept new employees using the provided orientation check list.
  • Meet with the Office Manager weekly during precepting period to review weekly checklist and the new employee’s progression.
  • Manage patient complaints if Office Manager is not on site.
  • Ensure the office is clean and organized.
  • Participate in the organization and help lead any necessary or advised training sessions.
  • Participate in planning, creating, and implementing new workflows related to role.
  • Participate in the review of current training materials and recommend improvements and changes related to role.
  • Be the point person for questions related to the role for others when the Office Manager is not available.
  • Excellent leadership and motivational skills.
  • Ability to plan, manage time and multitask effectively. 
  • Auditing Quality Control logs and Vaccine Inventory (MA only).
  • Must be in good standing with no verbal, written or final corrective actions in the past 12 months.
  • Ability to maintain confidentiality.
  • Demonstrates Ranch Health’s mission and values and leads by example.
  • Manages office safety incidents when the office manager is not available. This includes patients, employees and providers.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.  

Minimum Education required:  

• All education requirements on current job description role

Minimum Experience Required:  

• All experience required on current job description role, plus:
• At least 2 years’ experience within the company with excellent citizenship.
• Excellent attendance history.

Minimum Knowledge and Skills Required: 

• All minimum knowledge and skills on current job description role plus:
• Bilingual Spanish is preferred.
• Understanding of principles and practices of the organization, planning, records management, and general administration.
• Dependability, adaptability, and confidentiality are necessary attributes.

• Ability to communicate effectively and congenially with patients and staff members in person, via email and over the phone. 
• Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
• Ability to accept supervision and feedback.