Medical Assistant (MA)

Position Summary

The medical assistant acts as a patient care coordinator and advocate, maintains clinical supplies, proper documentation and an optimal patient flow and experience, following OSHA/WISHA other compliance and regulatory guidelines.

Key Duties and Responsibilities

The key duties and responsibilities of the Medical Assistant include, but are not limited to:

• Assist in providing direct patient care for office visit patients may involve:
  • Arranging the exam room instruments and equipment and maintaining supplies
  • The disposal of contaminated supplies and sterilizing medical instruments
  • Positioning patients for exams and procedures
  • Collecting and preparing laboratory specimens
  • Obtaining vitals, patient history and chief complaints
  • Other patient care related duties as necessary
• Assist provider within clinic procedures may involve
  • Preparing patient exam, dressing and/or procedural areas by using vigorous aseptic technique.
  • Holding patients in position for extended periods of time, manipulating body parts, using instruments to hold procedural or imaging areas immobile, or positioning patients on tables
• Handing provider instruments while standing for long periods of time
• Report test results to patients as indicated by physician in a timely manner
• Chart all vital information in electronic record as well as check to be sure all information related to medication, health history and reason for visit is obtained and documented
• Perform phone triage, post-op calls and respond to voicemail messages directed to them preferably within same business day, but no later than 24 business hours, and perform action required.
• Documents all encounters.
• Maintain patient documentation for visit and communications in person or over the phone
• Coordinate care and diagnostic testing at other facilities as indicated by physician
• Assist provider in e-scribing, maintaining medication list
• Assist provider in maintaining communication with referring doctors
• Maintain equipment and ensure supplies are stocked and in place
• Follow all other daily team duties and special tasks as assigned

Education/Experience

• High school graduate or equivalent
• Graduate of an accredited Medical Assistant Program preferred, but not required.  Will provide training
• Current Washington State Medical Assistant Certification preferred, but not required (see above)
• 1-2 years’ experience in a medical office preferred

Knowledge, Skills and Abilities

• Basic knowledge of medical terminology and medications
• Familiarity with or working knowledge of Electronic Medical Records a plus
• Basic computer knowledge and skills, including data entry
• Superior customer service skills
• Impeccable integrity
• Great interpersonal skills, demonstrating patience, compassion, empathy and the ability to work well with all types of people
• Adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Use time efficiently, with attention to quality, detail, accuracy and completion
• Consistency, timeliness and dependability
• Effective team membership, supporting and working with others to achieve common goals
• Ability to adapt to continuous change/flexibility
• Demonstrated ability to continuously learn
• Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision
• Clear oral and written communication skills
• Demonstrated aptitude to organize and prioritize work
• Critical thinking and problem-solving skills
• Skilled in coping with fast paced often stressful situations with unpredictable circumstances in a professional, safe, and efficient manner
• Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.