Medical Assistant (MA) - Urgent Care

The Opportunity 

ConvenientMD is seeking a dedicated Advanced Emergency Medical Technician (AEMT) to join our growing healthcare team, delivering exceptional urgent care to patients across New England. This role provides an exciting opportunity for AEMTs to further develop their clinical skills while working closely with providers and clinical staff to deliver high-quality patient care. 

As an AEMT, you will play a vital role in a collaborative environment that emphasizes professional growth, teamwork, and making a meaningful difference in patients' lives. 

If you’re a skilled and compassionate AEMT looking to advance your career in a fast-paced urgent care setting, we encourage you to apply! 

Your Impact 

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance and information regarding their medical conditions, treatment plans, and medications.
  • Explain prescribed medications, including dosage instructions and potential adverse reactions.
  • Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
  • Address patient questions and concerns to ensure they have a clear understanding of their health status and treatment options.
• Clinical Responsibilities: Support clinical operations and patient care.
  • Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
  • Perform basic clinical procedures such as taking vital signs, obtaining medical histories, and assisting with minor medical procedures.
  • Document patient information accurately, maintaining electronic health records (EHRs) in compliance with privacy regulations.
• Medication Administration (prescription meds – NH & ME only): Administer medications under the supervision and direction of licensed healthcare providers, adhering to state regulations and guidelines for medication administration. 
  • Ensure accurate medication preparation and administration techniques. 
  • Understand medication dosages, routes of administration, and potential side effects. 
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Collaborate with providers on discharge plans and may help with discharge.
  • Welcome and support the training of new team clinic team members. 

Required Availability  

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. 
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.
• Flexibility to work nights, weekends, holidays. 
• If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.  

Who You Are 

• Education: High school diploma or GED required.
• Certification or demonstrated prior experience: State licensed Advanced Emergency Medical Technician; national certification preferred.  
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.  
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations. 
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity as well as other business systems. 

Bonus Qualifications 

• 1-2 years of experience as an AEMT.  
• 1-2 years of patient triage experience in an urgent care or emergency department preferred.