I. Major Responsibilities:  

1. Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc.  Collects and documents patient health status, history, and documents and monitors patient progress following standard procedures.   

2. Performs EKG’s, phlebotomy, Point of Care (POC) tests according to clinic/office standards.   

3. May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice. 

4. Assists in performing routine physical examination or clinical procedures.  

5. Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate. 

6. Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines. Sets up/prepares rooms based on patient care requirements.  Assists in the setup, maintenance, disassembly, and cleaning of patient equipment.   

7. Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.  

8. Operates the sterilization/cleaning systems, as necessary.   

9. Assists in moving, lifting, positioning, and transporting patients as directed following policy standards. Utilize proper safety techniques and body mechanic in all work-related activities. 

10. Follows procedures for arriving patients and scheduling appointments.   

11. Assists with patient admissions, transfers, and discharge procedures.   

12. Maintains assigned office and/or clinical supplies.  Assure accurate inventory of supplies based on approved levels.  Rotate stock as required.  Initiate requisitions for re-supply or special items.   

13. Maintains logs, organizes patient care chart, and/or maintains medical records.  May enter data or retrieve medical information from the electronic medical record. 

14. Processes prescription and refills as directed per procedure. 

15. Performs a variety of clerical duties per office/clinic protocol such as typing, filing, scheduling appointments, generating letters and form preparation, receiving/returning/directing phone calls per office/clinic protocol, and documenting in patient record as required or directed.  

16. Collaborates with insurers to verify coverage, eligibility and coverage, prior authorizations for procedures, medications, and tests as needed.  Follow guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.    

17. Collects co-payments from patients for visits and maintain records. 

Standard Staffing Level Responsibilities:   

1. Complies with established departmental policies, procedures, and objectives. 

2. Attends variety of meetings, conferences, seminars as required or directed. 

3. Participates in use of Quality Improvement in daily operations. 

4. Complies with all health and safety regulations and requirements. 

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

6. Maintains, regular, reliable, and predictable attendance. 

7. Performs other similar and related duties as required or directed. 

All responsibilities are essential job functions. 

II. Position Qualifications: 

License/Certification/Education: 

Required: 

1. High School Diploma or equivalent. 

2. Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association. If not available upon hire, a BLS/HS must be obtained within 3 months from date of hire. If certification is not obtained within 3 months of hire, the employee may be terminated or employee may apply for another position for which they meet the minimum qualifications.   

3. Medical Assistant credential, approved by the Massachusetts Department of Health (ARMA, NHA, etc.), must be obtained within 1 year from date of hire/transfer.  If credentialing is not obtained within 1 year of hire/transfer, the employee will be terminated, or employee may apply for another position for which they meet the minimum qualifications. The Senior Vice President, Ambulatory Services may grant an extended grace period for employees with extenuating circumstances, as appropriate. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.