Medical Assistant/Patient Service Specialist

POSITION SUMMARY:

Under the supervision of the Practice Manager, the Medical Assistant/ Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit; as well as some responsibilities of the Patient Service Specialist role.

Position: Medical Assistant/Patient Service Specialist.    

Department: Primary Care - Brockton

Schedule: 40 hours

ESSENTIAL RESPONSIBILITIES / DUTIES: 

• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.   

• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.   

• Obtains required consents, completes required forms as needed for specific visit types.   

• Performs office testing as needed. Required to perform controls on certain in-office tests.   

• Performs EKGs as ordered.   

• Chaperones Providers as required.   

• Administers vaccines and medications as ordered by provider following BMC policies.   

• Stocks rooms and monitors expiration of supplies in exam rooms.   

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.   

• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.   

• Schedules patients' appointments and appropriate testing for patients as directed.   

• Follows scheduling rules and direct schedules patient visits in other practices.   

• Performs pre-visit planning daily for all upcoming scheduled appointments.   

•  Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.   

•  Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering.   

•  Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.   

• Performs phlebotomy, including venipuncture and collection of blood specimens for laboratory processing in the outpatient clinic, while adhering to proper patient identification and safety protocols.

• Conducts point-of-care testing as required and processes laboratory specimens in accordance with guidelines

• Cleans, disinfects, and sterilizes clinical instruments and equipment per infection control standards and maintains documentation for sterilization logs.

• Ability to perform safe and accurate venipuncture, specimen handling, and point-of-care testing in accordance with clinical policies and infection control standards​

• High School Diploma or equivalent. No prior experience required 

• Certified Medical Assistant Certification. 

• Phlebotomy certification

• Excellent communication and interpersonal skills required.  

• Must be able to work independently with little supervision.