Medical Assistant & Patient Transport Coordinator

Position Summary: InHands Postoperative Therapy & Recovery is seeking a compassionate, professional, and highly dependable Medical Assistant & Patient Transport Coordinator to support our luxury postoperative recovery suites and outpatient clinical operations. 

This unique role combines traditional medical assistant responsibilities with hands-on patient support, recovery suite assistance, clinical operations, and patient transportation. The ideal candidate is service-oriented, enjoys working closely with patients, and takes pride in creating a safe, seamless, and elevated recovery experience. 

This position may assist licensed nursing staff, rehabilitation professionals, and administrative teams while serving as a trusted representative of the InHands brand. 

Essential Duties and Responsibilities: 

Patient Care Support 

• Assist licensed nursing staff with non-clinical and delegated patient care activities. 

• Prepare recovery suites for incoming patients. 

• Assist patients with mobility, transfers, ambulation, and comfort measures as appropriate. 

• Monitor and report changes in patient condition to licensed clinical staff. 

• Assist with vital signs collection and documentation as permitted by training and scope. 

• Support patient admissions, discharges, and room orientation. 

• Provide exceptional hospitality and customer service throughout the patient experience. 

• Assist with meal service, hydration, and basic patient comfort needs. 

Clinical Operations 

• Prepare treatment rooms and clinical spaces for patient appointments. 

• Clean, disinfect, and restock treatment areas, recovery suites, and equipment. 

• Maintain inventory of medical supplies, linens, snacks, beverages, and patient amenities. 

• Support therapists and nurses with treatment setup and breakdown. 

• Ensure compliance with infection control, safety, and organizational policies. 

• Assist with patient scheduling, documentation preparation, and administrative tasks as assigned. 

• Participate in quality improvement initiatives and operational projects. 

Patient Transportation 

• Safely transport patients to and from follow-up appointments, pharmacies, imaging centers, airports, hotels, and other approved destinations. 

• Assist patients entering and exiting vehicles safely. 

• Maintain patient confidentiality and professionalism during all transportation activities. 

• Conduct pre-trip and post-trip vehicle inspections. 

• Keep company vehicles clean, organized, fueled, and presentation-ready. 

• Coordinate transportation schedules with nursing and administrative teams. 

• Provide a calm, reassuring presence for patients throughout transport. 

Customer Experience & Hospitality 

• Create a warm, welcoming, luxury-level experience for every patient and guest. 

• Anticipate patient needs and proactively provide assistance. 

• Maintain a professional appearance and demeanor at all times. 

• Represent InHands with excellence when interacting with surgeons, healthcare providers, patients, and family members. 

Qualifications:

Education and Experience

Required 

• Medical Assistant certification or equivalent healthcare experience. 

• Current BLS/CPR certification. 

• Valid California Driver's License. 

• Clean driving record and ability to meet insurance requirements. 

• Ability to safely assist patients with transfers and mobility. 

• Strong communication and interpersonal skills. 

• Excellent customer service and hospitality mindset. 

• Ability to maintain confidentiality and professionalism. 

• Reliable transportation and punctual attendance. 

Preferred

• Experience in plastic surgery, aesthetics, postoperative care, rehabilitation, concierge medicine, hospitality, or recovery services. 

• CNA, EMT, or additional healthcare certifications. 

• Experience working with acute postoperative patients. 

• Experience driving patients or providing concierge transportation services. 

Core Competencies

• Compassion and empathy 

• Professionalism 

• Attention to detail 

• Initiative and accountability 

• Adaptability 

• Teamwork 

• Excellent communication 

• Hospitality-focused service 

• Safety awareness 

Patient Confidentiality

• Discretion in handling diverse and challenging situations while adhering to patient privacy regulations

Immunizations and Tests

• Yearly Influenza.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Requirements

• Ability to stand, walk, bend, and lift throughout the workday. 

• Ability to assist patients with transfers and mobility. 

• Ability to lift and carry up to 50 pounds. 

• Ability to push wheelchairs and transport equipment safely. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Environmental Hazards and Job Conditions

Exposure to:

• Hazardous chemicals: Moderate
• Infectious disease while in decontamination area and during all patient contact: Moderate-High
• Bloodborne pathogens: Moderate-High

Personal Protective Equipment (PPE) required based on procedure

• Mask as required by local health department. 
• Follow universal precautions including gloves and hand hygiene