Medical Assistant - Phlebotomy (HI)_Health Center

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About the Medical Assistant - Phlebotomy Position

As a Medical Assistant - Phlebotomy, you will play an essential role in supporting patients throughout their healthcare journey. Working alongside providers and health center staff, you'll help create a welcoming, inclusive environment while ensuring patients receive high-quality, client-centered care.

This role is ideal for someone who enjoys both direct patient care and laboratory responsibilities. We're especially interested in candidates who are Certified Medical Assistants with strong phlebotomy skills and a passion for serving diverse communities.

What You'll Do

As a Medical Assistant - Phlebotomy, you'll support the day-to-day operations of the health center through a combination of clinical, laboratory, and administrative responsibilities.

Key Responsibilities:

• Provide compassionate, nonjudgmental, and patient-centered care in every interaction.
• Respond to patient questions and requests, providing accurate information, education, referrals, and resources.
• Support efficient patient flow by coordinating services and helping keep appointments on schedule.
• Complete patient intake, prepare patient records, verify insurance information, and accurately enter visit data into health center systems.
• Prepare and maintain exam rooms, ensuring supplies and equipment are stocked and ready for patient visits.
• Educate patients on reproductive and sexual healthcare services, birth control methods, and available community resources.
• Distribute and review Patient Education Sheets (PES), Informed Consent Forms (ICF), and other educational materials as appropriate.
• Collaborate with providers and health center staff to deliver a seamless, positive patient experience.
• Perform laboratory testing and specimen collection in accordance with agency, laboratory, and state policies and procedures.
• Collect, process, label, package, and prepare laboratory specimens for transport while maintaining strict quality and safety standards.
• Follow infection prevention, universal precautions, and specimen handling protocols to ensure patient and staff safety.
• Provide exceptional customer service to patients, visitors, and colleagues in a fast-paced healthcare environment.

What We're Looking For

Required Qualifications

• High school diploma or GED equivalent.
• One to two years of experience in a medical office, clinic, laboratory, or healthcare setting.
• Demonstrated experience with blood draws, specimen collection, and laboratory procedures.
• Strong communication, organization, and customer service skills.
• Ability to work effectively in a team-oriented, patient-focused environment.

Preferred Qualifications

• Current National Medical Assistant Certification (CMA, RMA, CCMA, NCMA, or equivalent).
• Phlebotomy certification and/or significant phlebotomy experience.
• Two or more years of experience in an outpatient healthcare setting.
• Experience with Electronic Health Record (EHR) systems.
• Experience supporting reproductive and sexual healthcare services.
• Bilingual language skills are a plus.

Salary Range:

$17.48-$23.82 hourly

*Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position.

Position Type:

Full Time

37.5 hours/week

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All our employees must present proof of receiving a current flu shot prior to their first day of employment.

What we expect from you:

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, and inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity:

PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.