Medical Assistant, Physician Practice

The Medical Assistant plays a key role in supporting daily clinical operations at each of Care New England’s primary care and specialty practices by delivering high-quality, patient-centered care. Reporting to a practice leader and working under the supervision of licensed healthcare providers, this position is responsible for performing a range of clinical and administrative tasks to ensure smooth patient flow and effective care delivery. The Medical Assistant fosters a compassionate, well-organized, and efficient environment that enhances the experience for both patients and healthcare teams.

1. Performs rooming procedures, including patient identification, vital signs, medication reconciliation, history intake, and documentation in EPIC.
2. Assists with procedures such as EKGs, immunizations, wound care, specimen collection, and minor office interventions; prepares instruments and ensures compliance with time-out protocols. May administer oral, subcutaneous, and intramuscular medications as needed.
3. Monitors and records vital signs including blood pressure, height, weight, pulse, respirations, temperature, and vision screenings.
4. Obtains prior authorizations for imaging studies and prescribed medications.
5. Prepares charts by reviewing prior documentation, scanning external records, and verifying completeness.
6. Follows infection control protocols through routine disinfection, hand hygiene, and safe handling of medical equipment.
7. Coordinates follow-up appointments, reviews procedure consents with patients, and ensures all paperwork is properly completed and filed.
8. Maintains inventory of medical supplies, reports equipment issues, and ensures clinical areas are stocked and ready.
9. Protects patient privacy in accordance with HIPAA and institutional policies.
10. Exhibits professionalism, teamwork, and a patient-centered approach in all interactions.
11. May be asked to float to another CNEMG location as needed to support staffing needs.
12. Perform other duties as assigned.

• Must have a high school diploma or equivalent
• Completion of a medical assistant training program and/or a minimum of six months to one year of job-related experience is required.
• Must be able to complete all competencies (EKG, vaccination administration, vital signs, med reconciliation, Holter monitors, etc.) required for their assigned practice. 
• Prior experience with an electronic medical record system is strongly preferred.
• Proficient in vital signs assessment, administering injections, performing phlebotomy, conducting lab tests, and operating medical equipment. Skilled in using EHR systems, including EPIC, for accurate and timely documentation. Demonstrates strong interpersonal skills to deliver compassionate care, educate patients, and collaborate effectively with healthcare teams.
• Capable of managing multiple priorities in fast-paced settings with minimal supervision. Knowledgeable in medical terminology, human anatomy, infection control, HIPAA regulations, and ethical standards. Adaptable to changing environments, physically capable, and committed to ongoing professional development.
• Performs rooming procedures such as patient identification, medication reconciliation, history intake, and vital signs documentation. Administers oral, subcutaneous, and intramuscular medications as ordered, and documents accordingly.
• Supports clinical procedures including EKGs, immunizations, wound care, and specimen collection. Assists providers by preparing instruments and maintaining protocol adherence, including time-out procedures for patient safety.

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.