Medical Assistant - Primary Care

Medical Assistant – Westside Adult Medicine

Medical Assistant in West Springfield, MA | Baystate Health Careers 

Department: Primary Care

Location: 46 Daggett Drive, West Springfield, Massachusetts 

Job Type: Full Time

Shift: 8a-4:30p/8:30-5pm

Sign On Bonus Eligible for Certified/Registered Medical Assistants

Make an Impact with Baystate Health 

Baystate Health is seeking a Medical Assistant (MA) to join our Primary Care team in West Springfield, Massachusetts. Our practice offices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts. 

The Medical Assistant role offers the opportunity to work in collaboration with the multi-disciplinary care team to ensure smooth patient transitions, maintain accurate medical records and support providers during examinations, testing and procedures.

Medical Assistant Responsibilities Include:

Patient Intake & History: Room patients for intake, gather vital signs, review histories, document medications, and complete required site-specific screening forms in the Electronic Health Record.

Clinical & Provider Support: Prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.

Orders & Documentation: Implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and accurately document all data within established timeframes.

Procedures: Perform independent procedures as approved by the provider, including EKGs, vision/hearing screenings, and point-of-care testing. Perform phlebotomy and administer immunizations in strict accordance with organization policy.

Patient Discharge & Coordination: Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-up appointments.

Qualifications & Skills:

• High School diploma or GED required
• CPR-Basic Life Support of Healthcare Provider required from the American Heart Association required

This position is part of a career ladder, and the appropriate level will be determined by the organization.

• MAI - Graduate of an accredited MA program preferred OR demonstrated competencies of MA I (evaluated by hiring manager) with minimum 1 year experience in a medical office.
• MAII - Graduate of an accredited MA program OR demonstrated competencies of MA II (evaluated by hiring manager for level hiring for) with minimum 3 years’ current relevant medical assistant experience in a medical practice setting.
• MAIII - Graduate of an accredited MA program with a minimum of 5 years’ current relevant medical assistant experience in a medical practice setting preferred OR demonstrated competencies of MA III (evaluated by hiring manager) with a minimum of 5 years’ current relevant medical assistant experience in a medical practice setting OR minimum of two years as an MA II at a Baystate Health with demonstrated competencies of MA III.
• MAIV - (Internal career ladder) Minimum of two years as an MA III at Baystate Health with demonstrated competencies for promotion to MA IV. Graduate of an accredited MA program and registered/certified by a third-party credential body.

Credentialing must be awarded by a third-party credentialing body which can be obtained through: 1. Registered through Medical Assistant (ARMA) - (Minimum Requirement); 2. Registered through American Medical Technologist (AMT) association; or 3. Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association (NHA); or American Association of Medical Assistants (AAMA); or 4. Nationally Certified Medical Assistant (NCMA) through National Center for Competency Testing (NCCT).

Practice Specific:  In some specific service lines, the incumbent may have to:

-Assist in visits and procedures for patients seeking abortion services or services for pregnancy loss, such as collecting supplies, printing consents, organizing instruments and medications, and/or assisting during the insertion of cervical dilators for surgical abortion procedures.

-Assist provider with pelvic and breast exams for all patients.

-Assist with cervical cytology screening and filling out appropriate forms

-Assist with in-office surgical procedures such as miscarriage management, biopsies, colposcopy, and LEEP procedures of the cervix.

-Assists with transgender and non-binary patients seeking gender-affirming therapy and/or surgery

Schedule Details 

• Job Type: Full-Time, 40 hours per week 
• Shift: M-Fri, 8a-4:30p/8:50a-5p
• No weekends or holidays

Benefits That Support You 

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization. 

Depending on eligibility, benefits may include: 

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans. 
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities. 
• Career Growth: Clinical advancement, leadership development, and internal career opportunities. 
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts. 
• Retirement: Retirement savings and employer match. 
• Paid Time Off: Generous PTO for eligible employees. 

• Sign-On Bonus: Up to $2,000.00 for eligible external hires. Sign-on bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one year post-separation from Baystate Health.

About Baystate Health 

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice. 

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve. 

Start Your Career at Baystate Health 

You Belong at Baystate. 

Education:

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Equal Employment Opportunity Employer