Medical Assistant/PSR

Position Summary

Provides combined clinical and patient access support for a primary care clinic in San Francisco. Serves as an initial point of contact for patients, families, and community-based physicians while supporting providers within the Medical Assistant scope of practice. Delivers responsive service and helps maintain safe, efficient clinic operations in a collaborative environment.

Essential Duties and Responsibilities

• Welcome and register patients; complete check-in and check-out; update demographic and insurance information; collect copayments; and process required forms.
• Answer calls professionally, identify patient needs, route messages, monitor voicemail, and return calls within established department timeframes.
• Schedule and confirm appointments, monitor clinician capacity, fill available appointments, and communicate schedule changes or delays.
• Prepare patients and exam rooms for visits and provide routine clinical assistance to physicians within the Medical Assistant scope of practice.
• Use Epic to document and communicate appointment and patient information accurately and maintain current electronic records.
• Process incoming laboratory results, faxes, and other records and scan documents into the patient chart as directed.
• Assist patients with insurance, payment, authorization, MyChart, and routine billing questions; escalate complex concerns appropriately.
• Support physician and practitioner needs and keep supervisors and team members informed of critical patient, service, or workflow concerns.
• Maintain current knowledge of practice physicians and services and provide clear, courteous information to patients and families.
• Maintain office supplies, equipment, and general office systems and participate in staff meetings and clinic activities.
• Protect patient confidentiality, follow HIPAA and UBCP standards, uphold professional conduct, and perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of routine Medical Assistant procedures, patient registration, scheduling, insurance verification, and front-office practices.
• Proficiency using Epic or another electronic health record, Microsoft Outlook, Microsoft Office, and standard office equipment.
• Strong customer service, interpersonal, written, and verbal communication skills.
• Ability to communicate clearly and respectfully with patients, families, physicians, coworkers, and community partners.
• Ability to prioritize multiple tasks, maintain composure, and respond effectively in a fast-paced clinic environment.
• Ability to maintain accurate patient information, recognize issues requiring escalation, and follow through promptly.
• Commitment to patient-centered service, teamwork, confidentiality, cultural sensitivity, and respectful workplace behavior.
• Ability to follow UBCP policies, applicable laws, safety requirements, and standards of professional conduct.

Education and Certification

• High school diploma or equivalent required.
• Graduate of an approved Medical Assistant program that includes injectable medication training.
• Certified Medical Assistant required or CCMA certification must be obtained within 90 days of hire.
• Current CPR/BLS certification required.

Typical Experience

• Experience providing patient-facing customer service in a medical office, primary care clinic, or other ambulatory healthcare setting preferred.
• Experience performing both Medical Assistant and patient access or front-office responsibilities preferred.

Pay Range: $26.31 - $42.20 per hour (depending on experience)                                                                                   

Equal Employment Opportunity

UCSF Health Medical Foundation is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.