Medical Assistant / Receptionist

Job Description

Position Summary

The Medical Assistant (MA) works within a patient-centered, team-based care environment to provide excellent patient care services within the scope of practice established by the Medical Board of California. The MA keeps on-site patient care flowing throughout the day by helping patients navigate their office visit, including rooming them, collecting vital signs, and gathering information to complete provider-required screening questions.

The Receptionist performs various administrative tasks based on the office's day-to-day needs.

Essential Duties

Medical Assistant:

• Adheres to Mathiesen’s Mission, Vision, and Values, Standards of Conduct, HIPAA, and Infection Control principles/Universal Precautions.
• Coordinates duties with and from licensed providers and the Clinic Administrator.
• Returns phone calls promptly.
• Collects specimens and performs various lab tests, screenings, and phlebotomy testing procedures consistent with training and clinic policies.
• Prepares patients for procedures, sets up for procedures, and assists the provider as delegated.
• Records results of treatment and responses to care in the EHR, consistent with Mathiesen’s protocols/requirements.
• Performs emergency first aid and CPR when delegated.
• Assists in facility management, including keeping patient areas clean and safe.
• Cleans and autoclaves instruments, logs autoclaving testing as per protocol.
• Assists with maintenance and inventory of medical equipment and supplies and restocks exam rooms.
• Creates appointment access for patients referred for same-day visits, as requested by providers.
• Checks EHR frequently for messages from providers and contacts patients by phone to communicate test results.
• Participates in staff education and training activities as required (annual training, communication, care coordination, population management, and program evaluation).
• Effectively trains and mentors new hires as requested.
• Accepts other job duties as assigned and as delegated.
• Adheres to the MA scope of practice as described by the Medical Board of California.
• Reviews faxes, phone messages, tasks, and emails daily and directs them to appropriate departments.
• Demonstrates excellent teamwork
• Works collaboratively with other personnel to process and complete the patient

Receptionist:

• Greets and assists patients respectfully and professionally.
• Ensures phones are answered promptly and efficiently.
• Maintains provider scheduling templates, appropriately schedules patient appointments, follows provider direction, and ensures excellent patient care.
• Obtains all patient demographic information and processes insurance verification at each visit.
• Collects co-payment, coinsurance, or self-payment at time of visit.
• Maintains the cleanliness of the patient lobby.
• Other duties as assigned.

Education and Skills

• High School Diploma or equivalent
• Current BLS certificate
• Current Medical Assistant licensure
• Current Certified Phlebotomy Technician certificate (preferred, but not mandated)
• Knowledge of basic MA procedures and medical terminology
• Basic computer and data entry skills
• Knowledge of Infection Control/Universal precautions
• Knowledge of various clerical tasks
• Professional and effective communication skills
• Knowledge of various tools and equipment used by primary care providers
• Knowledge of confidential rules regarding medical information as well as the Privacy Act; HIPAA educated, preferred
• Organized and able to manage competing priorities
• Efficiently working in a team environment
• Utilize EHR after initial training with few errors

Physical Requirements

• Frequently stand, walk, bend, stoop, reach, and lift up to 25 pounds.
• Ability to remain standing while documenting patient encounters for extended periods as needed.
• Manual dexterity sufficient to operate computers, medical equipment, and office equipment.
• Visual acuity sufficient to read electronic medical records and medication labels.

Reasonable accommodations will be given to qualified disabled applicants pursuant to Section 501 of the Rehabilitation Act of 1973,29 U.S. Code 791, Title 29, and the Americans with Disabilities Act (ADA).

Working Conditions

• Outpatient medical clinic.
• Frequent interaction with patients, providers, and clinical staff.
• Exposure to bloodborne pathogens and other infectious materials consistent with healthcare settings.
• Fast-paced environment requires flexibility, accuracy, and effective time management.