At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day.

With pride, passion, and commitment, we will improve health and save lives in our community every day.

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Job Description Summary

Job Description

Position Overview:

In a caring and professional manner, the Medical Assistant (MA) performs a reasonable scope of clinical and administrative tasks delegated by and under the direct/onsite supervision of the Physician and/or their intermediary personnel responsible for patient care management. Intermediary personnel include physician assistants (PA), nurse practitioners (NP), and registered nurses (RN). He/she assists front office personnel as directed by the Practice/Office Manager.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education:

High School graduate or equivalent required.

Graduate from a Medical Assistant program accredited by the ABHES (the Accrediting Bureau of Health Education Schools) OR CAAHEP (the Commission on Accreditation of Allied Health Education Programs) preferred.

License:

N/A

Certifications:

If CMA:

Certified/recognized as a Certified Medical Assistant (CMA) from one of the following institutions:

• Board of the American Association of Medical Assistants (AAMA);
• National Association for Health Professionals (NAHP);
• American Medical Technologists (AMT);
• Medical Career Assessments (MedCA);
• National Healthcareer Association (NHA);
• National Center for Competency Testing (NCCT);
• National Institute of Health Professionals (NIHP).

If RMA:

Certification must be a Registered Medical Assistant (RMA) from one of the following institutions:

• American Medical Technologists (AMT);
• American Allied Health(AAH);
• National Association for Health Professionals (NAHP).

Must maintain certification according to certifying organization’s standards.

Must complete and maintain BCLS certification upon hire and/or transfer.

Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.     

Experience:

A minimum of one (1) year customer service experience performing registration, scheduling, and insurance verification required.   A minimum of one (1) year experience as a Certified Medical Assistant preferred.

Reports to:
Service Line Operations Coordinator, as well as under the direction of the Physician responsible for patient care management as applicable.

Supervises:
None

Physical Demands:
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands:
Must demonstrate keen mental faculties/assessment and decision making abilities.  Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.  Must demonstrate strong written and verbal communication skills.  Must possess emotional stability conducive to dealing with high stress levels.  Must demonstrate ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations is required.  Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands:
Must possess superior customer service skills and professional etiquette.  Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.  
Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.
 

If you’re looking for purpose, teamwork, and a place where what you do truly matters, you’ve found it. Let’s do big things together. Apply now and join our team.