Medical Assistant - Street Medicine

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision:  a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969,  our employees have been making this mission a reality.  Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.  If this sounds like an organization you would like to be a part of, we would love to meet you. 

ROLE OVERVIEW and PURPOSE

The Medical Assistant will support various providers, advanced providers, and registered nurses to provide excellent patient-centered care and services within a dynamic team environment.  This role will communicate with patients and perform clinical services to ensure high quality patient care in a fast-paced environment. Additionally, this role will collaborate with a diverse and multi-disciplinary team to offer transitional primary care services to homeless individuals living in their natural environment (i.e. the street).

RESPONSIBILITIES

Direct Patient Care:

• Communicates and performs clinical care services with patients
• Takes patient vital signs, medical history, and obtains patient intake information
• Performs clinical procedures such as blood draws, vaccines, nebulizer treatments, ear lavages, and EKGs
• Assists in medical services, office procedures, and a variety of hands-on patient care tasks and relays all appropriate health information to necessary personnel
• Discusses patient needs and provides education and resources to patients directly
• Ensures exam rooms and mobile medicine vehicle are stocked, cleaned, and set up for examinations and procedures
• Conducts follow-ups with patients via phone calls, encampment visits, and visits to other settings patients are located
• Provides patient care in a manner that is trauma-informed, non-discriminatory, non-judgmental, and compliant with policies and procedures

Provider And Team Support:

• Coordinates provider workflows to ensure efficient patient care
• Ensures provider has all pertinent information required for each patient visit including diagnostic images, labs, medication reconciliation, and required screenings
• Assists other providers and care teams in women’s health, pediatrics and general medicine departments as needed

Clinical Administration:

• Utilizes electronic health records to order, process and document clinical treatment plans for patient as directed by the provider
• Conveys information to patients via telephone or email under the direction of a provider or Registered Nurse
• Act as patient advocate and liaison between the patient and community-based organizations to ensures that patient needs are met with rights maintained
• Consults and collaborates with community providers to ensure continuity of care
• Schedules patient appointments and encounter patients using EMR Registration programs
• Provides patient with requested documents after review to ensure forms are complete, accurate and executed by the provider
• Completes ongoing/annual training for position compliance

EDUCATION/EXPERIENCE

• High school diploma or GED required
• Valid medical assistant certificate from an accredited program required
• Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.  
• Two years’ medical assistant experience required
• Experience with venipuncture/specimen collection and immunization administration based on provider orders required
• Experience working with unsheltered homeless and/or personal lived homelessness experience preferred
• Bilingual English/Spanish, English/Farsi, or English/Arabic preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Knowledgeable about and experience with medical procedures and terminology
• Ability to document accurate information in the electronic health records system
• Ability to perform intermediate computer and data entry skills
• Ability to make decisions and sound judgements to anticipate the needs of patents and knowing when to consult with the team, supervisors, and experts
• Ability to apply emotional and cultural intelligence to provide appropriate communication and patient care
• Ability to successfully manage multiple tasks simultaneously, including changing priorities and time sensitive deadlines
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 20lbs/weight
• Ability to stand for long periods of time

Neighborhood Healthcare offers a generous benefit plan that includes:  Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!   

Pay Range:  $24.95 to $34.93per hour, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.