Medical Assistant Supervisor (FGP) - Manhattan, Trinity

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:

We have an exciting opportunity to join our team as a Medical Assistant Supervisor (FGP) - Manhattan, Trinity. 

In this role, the successful candidate will oversee daily operations of the clinic and assist the practice and/or nurse manager with ongoing supervision of medical assistant and patient care assistant staff. In this role, the Medical Assistant Supervisor will be responsible for assisting physicians and nurses in providing patient care and work in collaboration with the nurses, clinical secretaries and medical records to implement policies that improve operations. The FGP Medical Assistant Supervisor oversees all aspects of the patient care support operations and activities related to supervision of the medical assistants.

Job Responsibilities:

• Oversees Medical Assistant (MA) staff and associated patient care activities of a Faculty Group Practice site
• Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports
• Plans, coordinates and schedules the activities of the medical assistants. Participates  in interdisciplinary planning for patient care with the physicians. Acts as a Medical Assistant as needed and as back-up-coverage.
• Functions as a liaison between clinical staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for provision of quality clinical patient care and communication within the MA role scope of practice.. 
• Addresses physician concerns pertaining to patients
• Ensures suites are properly staffed to avoid provider delays
• Ensures staff maintains cooperative relationship with administrative staff for patient updates 
• Expected to set the tone/represent management team at all times
• Establishes clinical office policies and communicates responsibilities and expected performance to staff. Trains MA/PCA roles according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc. 
• Recognizes routine problems and recommends ideas and solutions. Advises when follow-up or management intervention is required. Implement and monitor compliance to regulatory guidelines and take corrective actions where appropriate. Oversee all QI and QA activities related to Point of Care Testing
• Works with Practice and Clinical Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics. 
• Assists in implementation and oversight of key FGP operational initiatives such as MIPS and MyChart patient utilization 
• Advises when follow-up or management intervention is required; involves Leadership if clinical complaint escalates after attempt to resolve
• Optimizes patient flow and patient access.
• Supports key clinical quality initiatives (organizational, statutory, national) including, but not limited to: MIPS, gaps in care
• Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner.
• Works with Practice Leadership to enforce policies and procedures.
• Ensures clinical compliance with Patient Safety initiatives and reporting.
• Completes necessary intake which includes obtaining vitals and all other tests within the scope of the practice when needed.  
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.  
• Assists with maintaining patient flow to and from exam/treatment rooms. Assists in escorting patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient. 
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as needed.
• Performs Point of Care testing such as: EKG, Glucose Testing, and Pregnancy Test, Urinalysis
• Maintains patient privacy as it relates to HIPPA standards.
• Assists physicians with procedure and/or set-up according to the specialty where necessary 
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished.
• Cleans and sterilizes designated equipment after use, in accordance with FGP, ICP, and manufacturer standards.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit 
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc. 
• Ensures compliance with Patient Safety initiatives and reporting.
• Performs other duties as assigned.

Patient Experience and Access

•  Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
•  Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
•  Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
•  Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.  
•  Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
•  Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
•  Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
•  Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Staff Engagement

• Mentors MA/PCA staff, and provides opportunities for professional development.
• Assists with MA/PCA competency assessments and performance evaluations providing feedback, identifying training needs, and pathways for employee continued career success.
• Conducts routine staff meetings and huddles to promote staff communication and feedback.   
• Attends and supports employee participation in FGP corporate meetings/WebEx to stay aligned with larger network updates and training as appropriate.    
• Promotes employee engagement activities within the practice, engaging feedback from support staff and leaders internally.

Minimum Qualifications:

• Bachelor's Degree, required. 
• Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution (such as American Association of Medical Assistant(AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA)).
• At least 2 years experience as a Medical Assistant.
• Proficiency in EKG, phlebotomoy/venipuncture. Progressive leadership; demonstrated in a leadership position or demonstrates the potential for leadership competency; demonstrates ability to develop, guide, motivate, nurture, and coach others. Knowledge of medical insurance eligibility and authorization rules

Preferred Qualifications:

• Knowledgeable of Microsoft Office Suite Programs (Powerpoint, Word, Excel, Visio, etc.)

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,299.99 - $77,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here