Medical Assistant Team Lead (MA4415 - Stone Oak)

Under general supervision performs both front office and back office duties to include direct patient care and related support services. Responsible for assisting in the delivery of health care to patients in all specialty areas. Mentors, trains and provides guidance to clinic support staff. Monitors provider daily schedules and ensures all appointments are filled at capacity.

DUTIES AND RESPONSIBILITIES:

1. Mentors, trains and provides guidance to clinic support staff in day-to-day operations of the front and back office. Ensures that all medical assistant tasks and duties are completed in a timely and efficient manner. Assists in the coordination of referrals, and patient communication and education. 

2. Administers injections, assists with non-invasive and direct patient care procedures, such as pap smears, EKGs, phlebotomy, minor surgeries, vision and hearing screenings and waive testing.  Assists with medical examinations as directed and within the medical assistant scope of practice. Ability to perform medical assistant duties in all specialty areas. 

3. Obtains patient medical history, vital signs, and ensures that all quality metrics are completed and documented in compliance with the Center’s policies and accreditation agencies. Participates and prepares for Center internal/external audits.  

4. Maintains inventory of medical supplies, immunization and operating supplies. Ensures that all equipment is calibrated, charged, and cleaned. Stocks required medical supplies in exam rooms.  

5. Registers patients to include updating patient demographics, verifying and activating appropriate patient insurance plans as needed. Ensures accurate and complete posting of encounter data and selection of correct funding/insurance plans. Ensures that daily payments collected reconcile with the Electronic Practice Management (EPM) system collections report.  

6. Prepares for next day clinic by identifying appointment types and chart preparation; Updates proof of income, pre-registering patients, and screening patients for program eligibility. Obtain health plan member rosters and make contact with members to schedule annual, initial or recall visits with their provider. Monitors providers’ daily schedules and ensures all appointments are filled at capacity.

7. Provides exceptional customer service internally and externally. Greets each customer with appropriate introduction. Addresses concerns prior to end of interaction. Assists with other departments as appropriate. 

8. Performs other related duties as assigned. 

JOB QUALIFICATIONS:

High school diploma or equivalent required 

Minimum three (3) years’ experience as a Medical Assistant required

One (1) year leadership experience in a health care setting preferred 

Experience with EMR/EHR preferred

Experience in a primary health care setting preferred

Bilingual in English and Spanish preferred

Proficient in the use of personal computers, including Microsoft Word, Excel, Outlook 

Certified in Basic Life Support (BLS), American Heart Association

Ability to travel to other clinic sites as needed

Scheduled hours and/or work locations are subject to change

REQUIRED PHYSICAL ACTIVITIES AND REQUIREMENTS:

Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects.  Normal fine and gross motor control of fingers and hands.

Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.

Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet.

Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.

Visual: Visual acuity necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials.  Ability to accurately view computer monitors

Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Lift up to 25 lbs; push and pull up to 45 lbs.  Able to bend at the waist, twist and turn along axial plane.